24/7 Hospitality Desk & Shift Operations Management
- Serve as a primary point of contact for residents and guests while promoting a culture of high-touch service and operational excellence.
- Complete daily shift procedures to ensure seamless 24/7/365 operations.
- Maintain cleanliness, organization, and presentation standards across the hospitality desk and mailroom.
- Maintain active oversight of multiple required operational systems.
- Identify, document, and escalate facilities, custodial, safety, or resident-impacting concerns.
- You will be required to work holidays as assigned.
Building Liaison & Inter-Department Communication
- Ensure consistent shift transitions through detailed documentation and coordination with Campus Security and other departments.
- Submit incident reports and document shift activity as required.
- Conduct scheduled building walkthroughs to maintain presentation, safety, and operational readiness throughout public spaces.
- Supports and mentors Student Workers to ensure best practices.
- Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.
Mailroom & Parcel Locker Operations (High-Accountability Environment)
- Oversee full lifecycle management of resident and business mail operations in a high-volume setting.
- Receive, log, code, distribute, and audit packages and paper mail using proper tracking systems.
Keys, Access, & Inventory Management
- Maintain strict accountability of keys, temporary access cards, and shared resources.
- Perform formal key audits and reconcile system records with physical inventory.
- Audit shared resources to ensure items are returned, functional, and properly documented.
- Escalate discrepancies or missing assets through established reporting procedures.
- All other duties as assigned
DISCLAIMER
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
