Our client, a highly reputable financial institution in North Oklahoma City, is seeking a Commercial Banking Customer Support Specialist to join its growing Commercial Services team. In this role, you'll support business and commercial banking clients by resolving account inquiries, troubleshooting online banking and Treasury Management services, and processing transactions with accuracy. This is a customer focused role offering long term career growth in a professional, team-oriented environment.
Location: North Oklahoma City
Hourly Pay: $18.00 to $19.50 per hour + $5.00/hour Evening Shift Premium
Direct Hire that offers excellent benefits including health insurance, 401(k), tuition reimbursement, 3 weeks PTO, paid holidays, and more!
Schedule:
- Monday through Friday
- 10:00 AM to 7:00 PM
- Earn an additional $5.00 per hour for hours worked between 5:00 PM-7:00 pm
Responsibilities:
- Provide phone and email support to business banking clients
- Troubleshoot online banking and Treasury Management products
- Process banking transactions and review documentation
- Research and resolve customer inquiries
- Maintain accurate customer records
- Follow banking policies and compliance procedures
- Deliver exceptional customer service
Qualifications:
- 1+ year of customer service experience required
- Strong verbal and written communication
- Banking or financial services experience highly preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office
- Ability to learn multiple systems quickly
- Strong attention to detail
- Stable work history with a desire for long term growth
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Experience:
- Customer support: 2 years (Required)
- Banking: 1 year (Preferred)
- Technical support: 1 year (Preferred)
Work Location: In person
