Rosen Injury, a rapidly-growing Plaintiff Personal Injury firm, is looking for a rockstar intake specialist. This position if in office 5 days per week.
The Intake Specialist serves as the firm’s first point of contact for prospective clients. This role is responsible for high-quality intake screening, retainer follow-up, and client communication.
The ideal candidate combines strong customer service instincts, sales awareness, and excellent organizational discipline.
Key Responsibilities
Intake & Client Conversion
- Answer inbound calls from prospective personal injury clients
- Conduct structured intake interviews in English and Spanish
- Build rapport and confidence with potential clients
- Gather and accurately document case facts in the case management system
- Route intake calls promptly and efficiently to attorneys
- Track and follow up on unsigned retainers
Client Communication
- Serve as a professional and empathetic point of contact for clients
- Provide status updates as appropriate
- Route legal questions to appropriate team members
- Maintain high client satisfaction standards
- Enter and update data in case management system
- Support other administrative and legal assistant tasks as needed
Follow-Up & Task Management
- Maintain daily follow-up lists
- Ensure no prospective client or task “falls through the cracks”
Required Qualifications
MUST HAVES
- Bilingual: fluent in English and Spanish
- Prior experience in a Plaintiff Personal Injury law firm
- Experience using legal case management software, Filevine a big plus
- Exceptional phone and customer service skills
- Strong attention to detail and organization
- Ability to manage multiple follow-ups simultaneously
- Professional, empathetic communication style
- Ability to work full-time in office in Davie, Florida
- Maintain detailed intake notes and follow-up tasks
- Escalate urgent or high-value matters to attorneys
Job Type: Full-time
Pay: $21.50 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you reliably commute 5 days a week to Davie, Florida?
Experience:
- Plaintiff personal injury (bodily injury): 1 year (Preferred)
Language:
- English and Spanish fluently (Preferred)
Work Location: In person
