Description:
The National Building Museum inspires curiosity about the world we design and build.
We are a private non-profit institution that transforms understanding of the history and impact of architecture, engineering, landscape architecture, and design. The National Building Museum educates, entertains, and engages people about the built environment and challenges them to advocate for a sustainable and equitable future.
Position Description
Responsible for supporting the daily operations of the museum shop and online store. Supports the implementation of merchandising strategies in coordination with retail manager. Plays key role in providing customer service to visitors in museum shop, online shop and mail order operations. Plays a key role in supporting administrative and technical aspects of online store.
Duties and Responsibilities
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Follows accounting procedures to ensure the accurate processing of all POS transaction and inventory movements. Maintains accurate records recording all transactions and the exchange of merchandise according to guidelines.
- Answer customers’ telephone, mail or email inquiries in an appropriate and timely manner. Supports the order fulfillment process. Process payments for mail and internet orders through the POS system.
- Works in collaboration with the retail manager to effectively communicate with volunteers, supports training volunteers and provides product information to volunteers. Works effectively with volunteers to ensure positive relationship with volunteers.
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Assists with the processing of incoming merchandise, follows all procedures for maintaining and managing an accurate inventory.
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Supports and maintains an organized sales floor, cash wrap, and stockroom, maintains a neat and efficient work space according to store directives.
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Maintains and restocks store displays, back stock and assists with new displays.
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Ensures that merchandise directives are followed.
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Restocks store supplies and provides timely reports to operations manager for reordering supplies.
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Supports the merchandise reordering process as directed by retail manager.
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Supports fulfilling daily and long-term projects to ensure efficient operations of store, online shop and all warehousing facilities.
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Operates all functions of pos system proficiently in processing sales, inventory reports and vendor reports.
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Assists with physical inventories, supports reconciliation of inventory discrepancies and maintains a secure environment for all store inventories.
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Assists with the ticketing and pricing of product, reports damages in timely manner and reports product returns to vendors.
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Picks packs and process all mail order and online orders in a timely manner.
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Responsible for effectively communicating to customers regarding order delays, backorder situations, special orders and all issues regarding customer orders for online store and museum shop.
- Responsible for supporting the operations of the online store as directed by the retail manager, including but not limited to reorder of product and supplies. Supports the efficient operations of the online shop.
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Supports sales and marketing initiative for promoting online store and museum shop.
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Supports and facilitates product assortment development for online store, prepares copy and content for product addition to online store.
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Supports and provides technical and graphic implementation of products and placement in online store.
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Provides excellent customer service and demonstrates effective sales techniques.
- Perform other duties as called for to ensure the overall efficiency of the store and position.
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Must be knowledgeable about merchandise and books and their tie-in to the museum, uses and saleable features.
- Must be knowledgeable about vendors and their products.
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Assist with special day and evening events as required, such as offsite sales, book-signings and museum programs.
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Maintains current knowledge of museum activities, programs, and events; is flexible with schedule based on museum needs.
Requirements:
Qualifications
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Associate’s degree or equivalent experience.
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Strong customer service skills.
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Previous Retail Experience required.
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Knowledge of computers, inventory management, point of sales systems, Adobe In Design required
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Knowledge of online ecommerce platforms such as Shopify required.
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Must work well under pressure and with a variety of staff.
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Must be multi-task oriented.
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Must be an independent worker with self-initiative and strong problem-solving skills.
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Weekends Required.
What We Offer
Part-time employees are eligible for the following benefits:
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403 (b) plan with match
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Paid sick and safe leave
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Museum Shop discounts
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Free on-site parking
