Job Overview
This position is in our Mesquite Location and as needed in the Plano/Rockwall locations
Must Speak English and Spanish Fluently
Must have a heavy background as medical receiptionist
EClinical Works (eCW) experience a plus
We are seeking a dynamic and detail-oriented Medical Receptionist/Certified Medical Assistant to join our healthcare team! In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing essential administrative tasks. Your energetic approach will help streamline clinic operations, support medical staff, and enhance patient experiences. The ideal candidate is proactive, organized, and possesses excellent communication skills, with a passion for providing outstanding patient service in a fast-paced medical setting.
Duties
- Greet patients and visitors warmly, creating a positive first impression
- Schedule appointments using various EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Verify insurance coverage and perform insurance eligibility and verification processes
- Manage patient check-in and check-out procedures efficiently
- Handle multi-line phone systems with professional phone etiquette, directing calls appropriately
- Collect and process payments, including medical collections and billing procedures
- Maintain accurate medical records, ensuring proper documentation review and data entry in EMR systems
- Assist with medical coding tasks such as CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to support billing accuracy
- Support clinic operations by managing appointment scheduling, cancellations, and follow-up reminders
- Ensure compliance with HIPAA regulations by safeguarding patient information and health data confidentiality
- Facilitate communication between patients and healthcare providers to coordinate care plans and follow-up appointments
Requirements
- Proven experience as a Medical Receptionist or in a similar medical administrative support role within a clinical setting.
- Must be a Certified Medical Assistant.
- Strong knowledge of EMR systems such as eClinical Works, Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or similar platforms
- Familiarity with medical terminology, CPT coding, ICD-9/10 coding, ICD coding standards, and medical billing practices
- Experience with insurance verification processes and Medicare procedures
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software
- Exceptional customer service skills with the ability to handle sensitive information discreetly and professionally
- Ability to manage multiple tasks efficiently in a busy office environment while maintaining attention to detail
- Strong organizational skills with experience in filing, documentation review, and office management procedures
- Bilingual ability is required (Spanish)
- Prior clinic or hospital experience is preferred; dental clinic experience is a plus
Join our team to make a meaningful difference in patient care while advancing your career in a supportive and energetic environment! We are committed to fostering growth opportunities for all team members who demonstrate dedication and enthusiasm for excellence in healthcare administration.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
