GENERAL MANAGER & COMMUNITY AMBASSADOR
The Dundee Hotel | Dundee, Oregon
West Coast Hospitality is seeking an energetic, hands-on General Manager & Community Ambassador to lead The Dundee Hotel, a distinctive 22-room boutique property in the heart of Oregon Wine Country.
We’re looking for a hospitality leader who thrives on guest interaction, leads by example, embraces community involvement, and creates memorable experiences that inspire repeat business.
The Dundee Hotel offers a curated wine country experience featuring:
· Four on-site wine tasting room and retail tenants
· A newly signed European-inspired wine spa featuring vinotherapy treatments
· A restaurant partnership offering complimentary breakfast, coffee, and morning selections for guests
The successful candidate will serve as the face of the hotel, build strong community relationships, and inspire a culture of service excellence. Success in this role requires visibility, enthusiasm, creativity, accountability, and a willingness to roll up your sleeves every day.
WHAT YOU WILL DO:
Lead from the Front
· Serve as the visible leader of the property and set the standard for guest service.
· Work side by side with team members across departments as needed.
· Support front desk operations, guest requests, housekeeping, and special projects when needed.
· Create an environment where every guest feels welcomed, recognized, and appreciated.
· Foster a culture where no task is beneath anyone, including the General Manager.
Drive an Exceptional Guest Experience
· Develop guest programs that showcase Dundee and Oregon Wine Country.
· Ensure every guest interaction reflects the hotel’s commitment to personalized hospitality.
- Drive improvements in guest satisfaction scores, online reviews, and reputation metrics.
· Monitor guest feedback and implement service improvements proactively.
· Partner with tenants and local businesses to create distinctive guest experiences.
Grow Revenue Through Marketing & Community Engagement
· Use Cloudbeds’ marketing and CRM tools to drive direct bookings, repeat visits, and guest communications.
· Maintain an active presence on Instagram, Facebook, and emerging social channels.
· Create engaging content featuring the hotel, local events, wine country experiences, spa offerings, and tenant partnerships.
· Develop promotions and packages that increase occupancy and guest spending.
· Build relationships with wineries, tasting rooms, tourism groups, event planners, and local businesses.
· Represent the hotel at chamber, tourism, community, and industry events.
· Identify partnerships that increase awareness and revenue for the hotel and its tenants.
Develop and Inspire Your Team
· Train, mentor, and retain strong hospitality professionals; recruit only as needed.
- Establish clear performance expectations and development goals.
· Foster a culture of accountability, teamwork, positivity, and continuous improvement.
- Lead by example through professionalism, enthusiasm, and service excellence.
- Provide coaching and feedback that develops future hospitality leaders.
Manage the Business
· Oversee daily hotel operations while maintaining high quality standards.
· Develop and manage budgets, forecasts, and expense controls.
· Partner with revenue management and the corporate sales and marketing team to maximize occupancy, ADR, and profitability.
· Conduct daily inspections to ensure cleanliness, maintenance, and presentation standards are met.
· Monitor labor costs, purchasing, and operational efficiency.
- Ensure compliance with all company policies, safety requirements, and regulatory standards.
- Protect and enhance the hotel's physical assets and reputation.
What We're Looking For
· At least three years of hotel leadership experience, ideally in a boutique, independent, lifestyle, luxury, or destination property.
· Proven success leading small teams in a hands-on operational environment.
· Strong command of hotel financial management, budgeting, forecasting, and P&L accountability.
· Experience with social media marketing, guest engagement, and direct booking strategies.
· Cloudbeds or similar property management system experience preferred.
- Exceptional communication and interpersonal skills.
· Proven ability to build relationships with guests, team members, partners, and community stakeholders.
- Passion for hospitality, tourism, food and beverage, wine culture, and guest experience.
· Ability to work a flexible schedule, including weekends, holidays, and evenings as needed.
· Experience in boutique hotels, wineries, tasting rooms, restaurants, destination tourism, luxury hospitality, or experiential hospitality is strongly preferred.
· Personality, energy, leadership, and a genuine passion for hospitality matter just as much as traditional hotel management experience.
Why This Opportunity Is Different
The Dundee Hotel is not a traditional hotel. It is a boutique destination where wine country culture, local partnerships, and authentic hospitality come together. Guests experience the best of Oregon Wine Country through our tasting room partners, restaurant collaboration, and upcoming European-inspired wine spa.
Compensation & Benefits
Salary: $75,000–$95,000 annually, depending on qualifications and experience plus you will be eligible for a significant bonus program tied to operational and financial goals.
Benefits Include: Medical Insurance, Dental Insurance, Life Insurance, Employee Assistance Program (EAP), Paid Vacation, Paid Sick Leave, 10 Paid Holidays, Professional Growth and Development Opportunities
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
