The Regional Transit Authority gets people moving around New Orleans. Our transit services provide mobility to residents of the city as well as tourists, providing incredible views and comfortable rides through historical neighborhoods and countless attractions. RTA’s system includes 5 streetcar lines, 30 bus routes, 2 ferry routes, and paratransit services. Our passengers take more than 19 million rides every year.
This is an Amalgamated Transit Union (ATU) employment posting.
JOB TITLE: STREET CAR OPERATOR
POSITION STATUS: FULL-TIME
FLSA: NON-EXEMPT
JOB SUMMARY
Operates the streetcar in a safe and efficient manner within established rules and regulations. Provides professional and courteous customer service.
REPORTS TO
Manager of Service Delivery
Transit Operations Supervisor
TITLES OF POSITIONS REPORTING DIRECTLY TO THIS JOB
None
ESSENTIAL FUNCTIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
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Operates a passenger streetcar over a prescribed route.
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Operates the vehicle safely.
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Provides passengers and the general public with information regarding the RTA system in a courteous manner.
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Communicates via radio or public telephone to a central communication center all information pertinent to the safe and expeditious movement of the transit vehicle.
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Immediately and accurately reports to the central communication system all unusual incidents and all accidents.
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Timely and accurately prepares written reports on incidents, accidents, and vehicle defects, and other written reports as directed.
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Maintains time points, established running time, and maintains a schedule over a specific route.
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Monitors the fare box, challenges fare irregularities; issues, validates, and accepts transfers according to regulations.
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Interacts with fellow Operators, Supervisors, and other company officials in a professional manner.
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Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out
OTHER FUNCTIONS
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As needed, represent the company in litigation involving accidents.
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Performs other job-related duties which are in keeping with the goals and objectives of RTA.
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Attend training sessions and other meetings as required or directed.
KNOWLEDGE, SKILLS, & ABILITIES
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Must be able to read and write English in a logical manner to complete reports, assignment sheets, other documents, and forms.
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Must have the ability to compute basic arithmetic and to tell time accurately.
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Must possess good oral communication skills to accurately relate information to the communication center, public, or management personnel.
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Must possess good interpersonal skills to interact positively with other Operators, management staff, passengers, and the general public.
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Must be able to learn to safely and defensively operate a transit vehicle.
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Ability to drive a transit vehicle in a safe & defensive manner.
EDUCATION
Must possess a high school diploma or G.E.D.
EXPERIENCE
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21+ years of age
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Six months’ minimum of customer service experience; previous experience as a driver, and work experience with the public preferred.
LICENSING REQUIREMENTS/DEMANDS
Must possess a valid Commercial Driver’s License (CDL) with a “P” endorsement
Ability to maintain CDL and endorsements throughout employment.
Must submit to a criminal background check, the results of which must meet hiring criteria for the role.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
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Must be able to work outdoors in all types of weather conditions, including extreme heat, cold, rain, and other inclement weather.
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Must be available to work rotating shifts and schedules that support 24-hour transit operations, including nights, weekends, holidays, and overtime as required.
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May be required to safely operate a transit vehicle for up to ten (10) consecutive hours.
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Must possess the physical ability to pull and operate a 20-pound tension cord.
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Must be able to safely board and exit a transit vehicle multiple times throughout the workday.
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Must be able to remain seated for extended periods while wearing a properly fastened seat belt.
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Must maintain the physical and mental stamina necessary to safely perform all essential job functions while operating transit equipment and interacting with the public.
This is a designated Safety Sensitive Position under RTA Drug and Alcohol-Free Workplace Policy [“Non-USDOT”]. Drug and Alcohol Testing is conducted under the RTA testing authority in accordance with Federal Transit Administration (FTA) regulations.
The New Orleans Regional Transit Authority is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
