Front Desk Supervisor — Hotel Indigo Downtown Baton Rouge
Full-Time | Hourly | Hospitality | Guest Services Leadership
Lead the Front Desk. Own the Guest Experience. Grow Your Hospitality Career.
Hotel Indigo Downtown Baton Rouge is looking for an energetic, detail-driven Front Desk Supervisor to lead our Front Office and Breakfast teams and deliver the kind of guest experience people rave about online. If you love hospitality, thrive on fast-paced days, and want real leadership responsibility — including Manager on Duty coverage — this is your next move.
This isn't just a front desk job. It's a launchpad into hotel management, with hands-on leadership experience in guest services, team supervision, operations, and problem-solving — all in the heart of Downtown Baton Rouge.
Why You'll Love Working Here
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Real leadership experience — supervise the Front Desk and Breakfast teams and step into Manager on Duty shifts
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Career growth — build the skills and track record that open doors to Assistant General Manager and General Manager roles
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Dynamic, guest-facing role — no two shifts are the same
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Supportive team culture — be part of a Brand Ambassador culture built on collaboration, accountability, and pride in the work
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Downtown Baton Rouge location — walkable, vibrant, and full of energy
What You'll Do
Lead the Team
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Provide daily leadership and shift briefings for Front Desk and Breakfast associates
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Coach, train, and hold team members accountable to brand and company standards
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Ensure smooth shift coverage, timely breaks, and on-time arrivals/departures
Deliver 5-Star Guest Service
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Greet, check in, and check out guests with efficiency and warmth
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Anticipate guest needs and resolve complaints using guest recovery best practices
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Manage reservations, OTA bookings, billing, and folio accuracy using Opera, Quore, Kipsu, and Merlin
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Enroll new loyalty members and prepare Elite guest amenities
Run the Operation
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Oversee cash handling, deposits, and daily reconciliation
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Maintain a polished, professional front desk and lobby presentation
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Partner with Housekeeping, Maintenance, and F&B to keep operations seamless
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Step in as Manager on Duty when leadership is off-property — handling safety, security, and service issues with confidence
What You Bring
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Previous hospitality, hotel front desk, guest services, or customer service supervisory experience preferred (not required — we'll train the right person!)
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Strong organizational, time-management, and multitasking skills
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Excellent communication and interpersonal skills with a genuine customer-focused mindset
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Comfort working in a fast-paced, high-energy environment
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Flexibility for varied shifts — mornings, evenings, nights, weekends, and holidays
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Sharp problem-solving skills and an eye for detail
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Ability to stand, walk, bend, kneel, and lift up to 25 lbs
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A professional, ethical, team-first attitude and the drive to keep learning
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Comfort working independently and taking ownership of the shift
Job Details
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Position Type: Full-Time, Hourly (Non-Exempt)
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Location: Hotel Indigo Downtown Baton Rouge
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Schedule: 24/7 hotel operation — rotating shifts including weekends, holidays, and PM coverage required
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Industry: Hotel, Hospitality, Front Office, Guest Services
Keywords:
Front Desk Supervisor, Hotel Front Desk Agent, Front Office Supervisor, Guest Services Supervisor, Hospitality Management, Hotel Manager on Duty, Front Desk Manager, Hotel Indigo Jobs, Baton Rouge Hotel Jobs, IHG Hotels, Hotel Careers, Guest Relations, Hotel Front Office Leadership, Opera PMS, Hospitality Supervisor, Night Audit, Guest Experience Leader
Ready to lead the front desk at one of Downtown Baton Rouge's most iconic hotels? Apply today and start your next hospitality leadership chapter with Hotel Indigo Downtown Baton Rouge!
A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.
A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.
