About the Role:
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for shipment and operating printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Responsibilities:
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Requirements:
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Shifts currently most needed: afternoons and Sundays
- Able to lift 40+ pounds
Benefits:
- Positive team environment
- Flexible schedule
- Commissions and monthly bonuses
- Optional retirement plan with matching contributions
About Us:
The UPS Store #2636 is a locally owned and operated franchise serving the Eagan, MN community with top-notch shipping, printing, and business services. Our customers count on us for reliable, convenient solutions — and our team members enjoy a supportive work environment where every day brings new challenges and opportunities to grow. Come be part of a trusted brand that makes a real difference for the businesses and individuals we serve!
