Louis and Clark Medical Supply is a family-owed durable medical equipment supplier in the greater Springfield Massachusetts area. We are dedicated to providing our customers with outstanding and timely service and pride ourselves in customer satisfaction.
Join our team as a Customer Service Representative and become the friendly voice and face that our patients see when they come to visit our main location. You will be working with these customers directly, solving their issues, and making sure they have a positive experience with clear communication and effective problem solving.
Responsibilities:
- Managing multiple customers throughout the day
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives when needed
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all paperwork to allow for proper billing to insurance carriers; ensure correct steps are followed and present with confidence
- Ability to meet personal/team qualitative and quantitative targets
- Communicating with upper management any inefficiencies and issues that you see in your day-to-day responsibilities
Required Skills & Qualifications:
- Strong verbal communication skills including active listening and empathy
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Physical Requirements:
- Ability to stand for long periods of time
- Ability to bend, reach, crouch, kneel, stoop
- Ability push, pull and lift up to 25 lbs frequently
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable – shows up to work on time, when scheduled
- People-oriented -- enjoy interacting with people and working on group projects
- Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
