What You'll Do
Recruiting & Onboarding
- Own full-cycle recruiting — from job postings and screening to offers and day-one readiness
- Build and refine onboarding experiences that actually stick
- Partner with hiring managers to shape roles and find the right people
Acquisition & Integration
- Lead HR onboarding for employees coming in through agency acquisitions
- Build integration playbooks covering benefits, policies, systems, and culture
- Be the go-to HR contact for acquired employees throughout the transition
Benefits Administration
Manage 401(k) and health/dental/vision benefits, including open enrollment and vendor relationships- Keep employees informed and supported through benefits questions and life changes
- Review offerings annually and flag opportunities to stay competitive
Compliance & Policies
- Keep the employee handbook and HR policies current and compliant
- Stay on top of employment law (FMLA, ADA, FLSA, EEO) so we don't have to sweat it
- Handle employee relations matters and sensitive situations with care
Payroll
- Run end-to-end payroll processing for both W-2 employees and 1099 independent agents
- Ensure accurate and timely payroll, tax filings, and year-end reporting (W-2s, 1099s)
- Maintain payroll records and handle questions or discrepancies quickly and discreetly
General
- Think and act like a partner to leadership, not just support staff
- Champion culture, communication, and consistency across the team
- Handle confidential information with discretion — always
Salary Range: $75,000.00 - $95,000.00 per year
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Nice to Have
- Experience in the insurance industry or with 1099 agent populations
- Exposure to multi-entity or multi-state payroll
- A background in building HR processes from the ground up
What We're Looking For
- 5+ years of experience in HR, people operations, or a similar generalist role
- Hands-on payroll experience, including 1099/independent contractor management
- Familiarity with benefits administration and open enrollment processes
- Working knowledge of employment law and HR compliance requirements
- Experience supporting or leading HR integration through mergers or acquisitions is a plus
- Proficiency with HRIS and payroll platforms (e.g. Gusto, Rippling, ADP, Paychex, or similar)
- Strong communicator who can work effectively across all levels of the organization
- Highly organized, discreet, and comfortable operating with a high degree of autonomy
At Pacific Crest Services, we empower independent agents and serve customers with outstanding insurance solutions. For over a decade, we’ve helped agents start, own, and grow successful agencies.
