Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as a Branch Parts Manager with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.
BENEFITS WE OFFER:
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VERY COMPETETIVE PAY!
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Generous Personal Time Off Plan (PTO)+ Holidays
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Medical, Dental, Prescription & Vision Coverage
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Health Savings Account (HSA) with Employer Contribution
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Flexible Spending Account (FSA)
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401(k) Savings Plan+ Employer Match
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Employer Paid Basic Term Life and AD&D Coverage
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Employer Paid Long Term Disability Insurance
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Short Term Disability Available with Employer Contribution
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Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
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Company Paid Training Employee Assistance Program
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Company Discounts (ex. Verizon Employee Discount)
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Red Wing Shoe Safety Footwear Program
The Parts Manager is responsible for management and daily supervision of the Branch Parts Department operations and employees, facilities, equipment, vendors, security, and exterior and interior maintenance. They will accomplish budget goals by utilizing proper purchasing procedures, maintaining inventory control and staff utilization, and a keen eye for security, pricing, merchandising, displays and advertisement.
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Works with Director of Parts and other branch managed to provide leadership and act as a "culture ambassador" by setting clear standards, goals, expectations, and leading direct reports by example.
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Sets an example of personal integrity and shows respect for the trust, dignity, and diversity of all fellow employees.
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Acts as the "face" of Rihm Kenworth in the community.
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Positive interdepartmental relationships and proactive issue resolution.
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Participates in decision making process with regard to employment actions such as hiring, promotions, transfers, terminations, etc.
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Trains, motivates, mentors, monitors, and reviews employee performance, including necessary corrective or disciplinary action.
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Strives for teamwork and positive employee relations within department and with other departments.
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Holds regular employee meetings to foster open two-way communication and meet employee training and development needs.
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Establishes and maintains good working relationships with customers and vendors.
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Enforces safety requirements, including but not limited to: forklift training/operation, processing and management of MSDS sheets, and OSHA Right-to-Know.
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Stays abreast of activities/work in the warehouse, front and back counters, and phone room (if applicable) at all times to ensure best customer outcomes
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Responsible for sales and superior customer service via phone, at counter, or upon delivery.
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Develops and maintains appropriate department and facility budget in conjunction with Controller.
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Coordinates a prompt, efficient, and timely flow of required paperwork.
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Analyzes sales, expenses, and inventory on a monthly basis and develops or modifies programs to maintain profit goals.
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Assists in the collection of past-due accounts.
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Maintains a balanced inventory consistent with the requirements of the service department, body shop (if applicable), wholesale accounts, and the do-it-yourself public.
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Establishes individual parts inventory levels and balances them for maximum turnover and minimized obsolescence.
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Upkeep of core and product returns on monthly/annual basis.
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Approves PACCAR and vendor invoices.
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Directs shipping and receiving efforts to ensure timely processing.
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Assists Director of Parts with pricing parameters/programs in each customer category to generate desired gross profit for company while maintaining customer loyalty and competitive edge.
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Develops branch-specific sales promotions for Outside Sales in conjunction with Director of Parts
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Partners with Outside Sales on pricing and quotes
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Makes regularly scheduled visits/calls to customers and prospects.
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Schedules Parts Department vehicles for repairs and maintenance.
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Contributes to achievement of department goals and objectives.
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Processes required reports to corporate in a timely manner.
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Effectively handles Customer complaints immediately and according to dealership guidelines.
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Maintains a safe and compliant working environment.
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3+ years Parts Department experience within the heavy truck industry
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Keen understanding of Parts Sales
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Intermediate math skills
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Intermediate computer skills (e.g. Excel, Word, PowerPoint)
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Valid driver's license
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Customer-focused
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Strong written and verbal communication skills
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Goal-oriented and driven to achieve high standards
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Strong organization skills
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Ability to read, analyze and interpret data (e.g. parts department financials)
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Bachelor's degree in business or management
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Successful supervisory experience
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Experience working within ADP or PFW or CDK business system
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.
