AUTOMOTIVE SERVICE MANAGER
Automotive Group is looking for an experienced Service Manager to join our industry-leading Service Team!
Summary:
We are seeking to hire an experienced Service Manager to be responsible for operations within the service department. We are looking for someone with a unique personality, who through hard work and dedication, will take us to the next level.
The ideal candidate will be able to do the following: set policies and procedures, recruit, hire and manage advisors and technicians as well as other departmental personnel while ensuring great customer service. The ideal candidate will also have a proven record of cost-effective strategies, high revenue generation, high customer service scores, and strong leadership abilities.
Compensation:
Salary Range: $90,000/year + Bonus Oportunities
Benefits:
Our compensation and benefits include:
- Paid holidays & paid time off
- Paid training
- Medical, vision, dental, accident, critical illness insurance and hospital indemnity plans
- Health savings
- Short-term and Long-term disability plans
- Life Insurance
- 401k with company match
- Professional growth and development opportunities
- Tuition Reimbursement and Career Development
Additional advantages:
- Employee discounts on vehicle purchases, parts, and service repairs
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Job Description
- Ensure that customers receive prompt, courteous, and effective service
- Ensure service repairs are performed efficiently and correctly while maintaining a high Fix-it-Right percentage
- Develop processes for departments to ensure consistent follow-up with Customers
- Maintain positive relationships with customers to drive customer loyalty and CSI
- Keep customer informed on completion times, service expenses, and possible changes
- Foster positive relationships with our manufacturer partners
- Recruit, hire and manage technicians & advisors to meet the growth plan of the department
- Train, motivate, and manage all service and parts department staff
- Set and communicate clear goals and objectives for the Service Departments to achieve Sales Forecasts
- Prepare an annual operating budget for the department
- Oversee and analyze performance and identify areas of improvement
- Develop action plans to improve performance
Job Requirements
- Service management experience preferably in luxury or high line operation
- Proven success in leading and managing a team to meet or exceed goals
- Financial and business acumen and the ability to drive revenue and profitability
- A positive attitude, excellent customer service, and communication skills
- Self-motivated, goal-oriented, and thrives in a fast-paced environment
- Strong work ethic and computer skills
- Professional appearance and demeanor
- Team oriented, flexible, and focused on maintaining a high level of customer service
- Valid U.S. driver's license with a clean driving record
- Must be a minimum of thirty-five years of age
- Must be able to pass pre-employment screens background & drug test
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED)
- 5 years of Service Manager or Fixed Operations Management experience preferred, but not required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
Work Days:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Management Experience: 3 years (Preferred)
- Service Department Management: 3 years (Preferred)
Work Location: In person
