Overview
The Customer Business Outcomes Executive AI Adoption Lead is a strategic leadership role responsible for accelerating AI adoption among senior business decision makers by translating business priorities into personalized AI experiences during Customer Business Outcomes (CBO) engagements.
This leader will leverage Microsoft's evolving library of ready-to-deploy agents, including role-based agents such as Chief of Staff, Strategy Advisor, Finance Advisor, Operations Advisor, Customer Experience Advisor, and industry-specific agents, to ensure executive stakeholders leave CBO workshops with an AI solution directly aligned to their responsibilities, strategic priorities, and desired business outcomes.
The role serves as a bridge between executive ambition and enterprise-scale AI adoption by removing barriers that often slow transformation initiatives, including limited AI fluency, uncertainty about where to begin, and concerns that AI innovation creates risk outside established IT governance models.
By enabling executives to personally experience business value through tailored agents, this role drives broader organizational adoption, strengthens executive sponsorship, accelerates business transformation initiatives, and creates new pathways for Microsoft consumption growth.
This role is expected to become a foundational pillar of the CBO organization by creating repeatable executive adoption motions, scalable agent deployment frameworks, and global best practices that can be replicated across customers, industries, and geographies.
Responsibilities
Executive AI Adoption Strategy
Partner with C-Level executives to identify business priorities, capability gaps, organizational constraints, and desired business outcomes
Executive Agent Deployment
Guide executives through the development of role-specific agents that support decision making, operational effectiveness, employee productivity, strategic planning, and business transformation initiatives
AI Adoption & Change Leadership
Business Value Realization
Organizational Design for Lasting Adoption
Partner with CHROs and executive sponsors to translate executive AI adoption into the organizational changes that make it durable: role and job-description redesign, compensation and incentive alignment, career paths, and performance systems built for AI-enabled ways of working
Advise executive teams on the operating-model mechanics that convert individual adoption into institutional practice: recognition systems, manager sign-off structures, and governance designed as a fast lane rather than a gate
Ensure every CBO engagement leaves behind a named ownership structure (executive sponsor, champion network, agent owners), not a standalone deployment
Hybrid Workforce Leadership
Coach executives to lead hybrid teams of people and AI agents: how delegation, quality review, feedback, and accountability change when part of the team is digital, and where hybrid teams break down
Strategic Business Impact
This role exists to solve three of the largest barriers preventing enterprise AI adoption
Barrier #1: Executive Relevance
Barrier #2: Organizational Capability
Barrier #3: IT Governance Concerns
Qualifications
Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
8+ years experience closing large, complex agreements/deals.
Other Requirements:
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
