General Manager at Chick-fil-A Lansing
Full job description
About Chick-fil-A Lansing
At Chick-fil-A Lansing, we pride ourselves on providing remarkable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all
areas of the business.
Position Summary:
The General Manager is responsible for overseeing all aspects of the restaurant’s operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational
management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals, develop team members, and foster a positive culture aligned with Chick-fil-A’s core principles.
Key Responsibilities:
Leadership & Team Development:
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Lead, coach, and inspire a team of Leaders and Team Members while cultivating a culture of excellence and teamwork.
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Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.
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Conduct regular performance evaluations and create action plans for employee growth and improvement.
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Foster clear communication and delegation within the management team to ensure operational success.
Operational Management:
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Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.
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Ensure smooth operation during peak times and non-peak times.
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Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.
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Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and local health and safety regulations.
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Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruption
Guest Experience & Customer Service:
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Champion Chick-fil-A’s commitment to \Second Mile Service,\ ensuring every guest receives personalized and exceptional care.
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Handle guest feedback and resolve issues promptly to ensure a positive guest experience.
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Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.
Financial & Business Management:
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Manage the restaurant’s financial performance, including sales, food costs, labor costs, and overall profitability.
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Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.
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Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.
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Ensure compliance with cash handling policies and accurate financial reporting.
Community Engagement & Brand Building:
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Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.
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Partner with the marketing team to execute local promotions, initiatives, and events that reflect Chick-fil-A’s community values.
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Serve as a brand ambassador by representing Chick-fil-A’s mission and values in the Lansing and surrounding communities.
Qualifications:
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Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.
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Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
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Proven track record of leading large teams in a fast-paced environment.
- Excellent communication, problem-solving, and organizational skills.
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Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
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Proficiency in Chick-fil-A’s operational systems and standards (preferred but not required).
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Passion for customer service and community engagement.
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Result-oriented with a highly competitive spirit
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Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits:
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Competitive pay
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Health, dental, and vision insurance contributions
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401k contributions
- Paid time off
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Scholarship Opportunities
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Employee meals
- Ongoing investment in leadership development
REQUIREMENTS
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Bachelor's Degree or Equivalent Experience
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Chick-fil-A Experience Preferred
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Availability Monday-Saturday (5am-11pm)
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Minimum of 5 years Restaurant Management Experience Required
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Customer Service Experience Required
At Chick-fil-A® Lansing, work feels like purpose. Team Members build real skills, support one another, and grow in a positive, encouraging environment. Local Owner/Operator Kate McNerney is dedicated to helping each Team Member reach their potential while giving back to the community we serve.
Pay:
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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401(k)
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401(k) matching
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Referral program
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Employee discount
Job Type: fulltime
Schedule:
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8 hour shift
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10 hour shift
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Weekend availability
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Monday to Friday
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Holidays
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Day shift
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Night shift
Education: Bachelor's degree
Work location: On-site
