Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a welcoming environment. This position offers an exciting opportunity to develop your skills in customer support, office management, and administrative functions while making a meaningful impact on our clients’ experience.
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and chat platforms
- Manage "front office" operations, including greeting visitors and answering calls with excellent phone etiquette
- Utilize software such as Microsoft Outlook & Service Titan for data entry, record keeping, and document management
- Support administrative functions including sales appointment follow up, lead generation systems, and maintaining organized records
- Provide exceptional customer support by addressing concerns accurately and efficiently while maintaining a positive attitude
- Collaborate with team members to streamline office workflows and improve overall productivity
Requirements
- Proven experience in Customer Service or administrative roles with clerical experience preferred
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook), and data entry tasks
- Service Titan experience desired
- Technical proficiency in using multi-line phone systems and familiarity with customer service software
- Bilingual abilities are highly desirable to assist diverse customer needs effectively
- Excellent organizational skills with the ability to prioritize tasks and manage time efficiently
- Demonstrated experience in customer service roles such as front desk or receptionist positions is a plus
- Exceptional phone etiquette combined with strong proofreading skills to ensure clear communication
Join us in delivering outstanding service that makes a difference! This role offers a vibrant environment where your organizational talents and passion for helping others will shine. We value proactive individuals eager to grow their administrative expertise while providing top-tier support to our clients.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
