Dispatcher / Customer Service Representative — Generator Installation, Service & Maintenance Company
We’re seeking an experienced Dispatcher to join our team. This role is the front line of our customer experience, coordinating technician schedules, managing service calls, and ensuring every customer interaction is handled professionally and efficiently.
Responsibilities:
- Answer inbound calls and schedule service, maintenance, and repair appointments
- Dispatch and coordinate technician routes in real time
- Communicate clearly and professionally with customers, including handling escalations with patience and care
- Maintain accurate records in our field service management software (ServiceTitan experience a plus)
- Support day-to-day office and service coordination tasks
Requirements:
- Prior dispatch, scheduling, or customer service experience preferred
- Reliable transportation required
- Must be available for full-time hours Monday -Friday
- Computer-savvy with the ability to learn new software quickly
- Strong verbal communication and a genuinely friendly, customer-first attitude
- Highly organized with the ability to multitask and stay calm under pressure
- After hours phone support
- We work during storms and it is all hands on deck to answer our customers
Please note: Candidates without reliable transportation or full-time availability will not be considered. After hours and emergency may require longer days and weekend work in event of a storm or hurricane.
If you don’t have direct dispatch experience, we still encourage you to apply just include an introductions in your email or cover letter explaining why you’d be a strong fit for this role.
Pay: $15.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
