Merchants Mortgage & Trust Corporation
7400 Crestline Cir Ste 250
Greenwood Village, CO 80111
303-773-3000
About Merchants Mortgage & Trust Corporation
MMTC originates non-owner occupied business purpose loans (no consumer loans) specializing in fix-and-flip, multi-family, DSCR, and ground-up construction financing. We are a growing, process-driven team that takes pride in operational excellence and delivering a high standard of service to our borrowers and lending partners. We offer our team members a structured environment, multiple career pathways, and the opportunity to develop deep expertise in commercial real estate lending.
Position - Payoff Associate
Role Purpose
MTMC is seeking a motivated, detail-oriented Payoff Associate to join our Payoff Department. This is an entry-level position — no prior mortgage experience required. We will provide full training on our processes, systems, and loan portfolio.
The Payoff Associate serves as a key point of contact for title agents, escrow officers, attorneys, and borrowers requesting loan payoff figures. The role is primarily email-driven, with a meaningful volume of phone interaction as well. If you are organized, communicative, and thrive in a fast-paced environment, this is an excellent opportunity to build a career in commercial real estate lending.
Core Responsibilities
- Handle a high volume of loan payoff requests received via phone and email from title agents, escrow officers, attorneys, and borrowers — efficiently, accurately, and within required turnaround times
- Generate and transmit payoff demand statements based on loan terms, per diem interest accrual, and outstanding fees or assessments
- Maintain paid-in-full (PIF) records and logs; coordinate timely file handoffs to the Release Department upon loan payoff
- Search internal data sources — including server files and the loan servicing database — to verify and confirm loan data prior to issuing payoff figures
- Provide loan servicing support as directed, including data entry in the loan servicing database
- Collaborate with internal departments including Accounting, Collections, and the Release Department as needed to support clean loan closures
Qualifications
Required:
- High school diploma or equivalent; associate's or bachelor's degree a plus
- Strong written and verbal communication skills — the majority of this role involves professional correspondence with external parties
- Proficiency with Microsoft Office (Outlook, Word, Excel) and PDF editing software
- Ability to manage a high-volume workload with accuracy, consistency, and attention to detail
- Professional, client-facing demeanor — by phone and in writing
No prior mortgage or loan servicing experience required — comprehensive training will be provided.
Key Skills & Competencies
- Detail-oriented and accurate — a high degree of precision is essential in this role
- Trustworthy, accountable, and responsive; takes ownership of assigned tasks through to completion
- Effective communicator — clear and professional in both written correspondence and verbal interactions
- Agile and adaptable; comfortable working in a fast-paced environment where priorities can shift
- Able to work both independently and collaboratively as part of a close-knit team
- Receptive to performance feedback; proactive about developing technical knowledge and improving work processes
Driven to exceed expectations — not just meet them
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
