a Join One of the IE and Orange County's Growing Aesthetic Practices
True Care Cosmetic Surgery & Med Spa is seeking an exceptional Bilingual Patient Care Coordinator (Mandarin Chinese & English) to serve as the primary point of contact for our cosmetic surgery and medical spa patients.
This is an outstanding opportunity for a highly motivated, polished, and sales-oriented professional who is passionate about aesthetics, patient care, luxury service, and helping patients achieve their goals. Our Patient Care Coordinators play a critical role in guiding patients through their aesthetic journey: from their initial inquiry to consultation, treatment planning, surgery scheduling, and long-term follow-up.
If you thrive in a fast-paced environment, enjoy building relationships, and are motivated by both patient satisfaction and financial success, we would love to meet you.
About the Opportunity
As a Patient Care Coordinator, you will work directly with cosmetic surgery patients and med spa clients, helping them navigate treatment options, understand recommendations, coordinate appointments, and move confidently through the decision-making process. This position offers significant earning potential through a competitive base salary plus commission structure tied to surgical case conversions.
Responsibilities:
- Serve as the primary liaison between patients and providers
- Respond promptly to phone, email, website, and social media inquiries
- Conduct consultation follow-up and patient nurturing
- Present treatment plans, pricing, financing options, and promotions
- Coordinate cosmetic surgery scheduling and pre-operative planning
- Build and maintain strong patient relationships throughout the patient journey
- Track leads and consultation outcomes within CRM systems
- Maintain detailed patient notes and communication records
- Assist with front office operations and patient experience initiatives
- Collaborate closely with surgeons, providers, and management to maximize conversion rates
- Support marketing and patient retention efforts
Qualifications:
- Fluent in both Mandarin Chinese and English
- Minimum 2 years of experience in aesthetics, cosmetic surgery, medical spa, luxury hospitality, or healthcare sales
- Strong sales and closing abilities
- Exceptional communication and interpersonal skills
- Professional appearance and demeanor
- Highly organized with strong attention to detail
- Comfortable discussing treatment plans, pricing, and financing options
- Proficient with CRM systems and Microsoft Office
Preferred
- Cosmetic surgery or plastic surgery experience
- Medical spa experience
- Knowledge of aesthetic procedures and treatments
- Experience with financing programs and treatment plan presentations
- Existing relationships within the Orange County Chinese community
Compensation & Benefits
- Competitive base salary: $47,500–$95,000+ DOE
- Additional 2–3% commission opportunity
- Significant earning potential for high performers
- Paid training and career development
- Employee discounts on aesthetic services and skincare products
- Opportunities for advancement within a growing organization
- Supportive team culture focused on excellence and patient experience
Who We're Looking For
The ideal candidate is someone who combines the warmth of a hospitality professional with the confidence of a sales consultant. You understand how to build trust, create meaningful patient relationships, and help patients move forward with confidence. You are driven, professional, detail-oriented, and excited to grow your career within the aesthetic medicine industry.
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
