Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, delivering exceptional support to our valued customers. Your enthusiasm, organizational skills, and technical proficiency will help ensure every customer interaction is positive, efficient, and memorable.
Job Type : Full - Time
Hours : Mon - Fri 8AM - 5PM
Pay Rate: 19.00$ - 20.00$ pr/hr DEPENDING ON EXPERIENCE
Key Tasks and Responsibilities:
● Maintain thorough knowledge of all cabinet lines offered through Aline, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
● Inspect showroom daily and make sure showroom stays organized and safe.
● Provide quick, friendly and professional customer service to walk-in customers.
● Communicate clearly, promptly, and friendly via phones and emails.
● Assist clients to choose products to meet their needs.
● Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
● Enter orders into systems and make sure order is completed to customer’s satisfaction.
● Collect payments from customers. Review customers’ accounts regularly.
● Recognize parts codes & sizes. Assist customers with returns and replacements.
● Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
● Maintain and organize customer files and records.
● Make phone calls or emails to bring old customers back. Attract potential customers by providing products and service information.
● Report customer needs and request to management, recommend potential products and services. Assist manager with report generation and special projects.
● Attend all training classes and networking events as needed. Assist with event preparation and implementation
● Other duties as assigned
Requirements:
● Previous experience with order entry programs and CRM system, such as Quickbook, Fishbowl, NetSuite, etc.
● Above average skills of Microsoft Word and Excel.
● Typing fast with high accuracy
● Strong verbal and written communication skills.
● Capable of building rapport with customers instantly.
● Strong ability to multi-task and prioritize proficiently.
● Professionalism, patience, maturity and integrity in all interactions.
- !!!!! BILINGUAL REQUIRED !!!!
Join us in creating a positive experience for every customer while advancing your career in a vibrant office environment! We are committed to fostering growth and providing a supportive workplace where your skills can shine.
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
