Role Description
Our Lead Ambassadors are experienced team members who help drive the day-to-day success of the store. In addition to delivering a high-quality, hospitality-driven customer experience, you take on a leadership role on the sales floor—guiding teammates, maintaining standards, and ensuring smooth store operations.
This is a hands-on role for someone who leads by example, takes ownership during their shifts, and consistently sets the tone for customer experience and team performance.
This role also includes helping maintain floor flow across retail and café, reinforcing service expectations, and supporting a seamless customer experience during your shifts
What You’ll Do
Customer Engagement & Sales
- Lead by example in delivering a consistent, personalized customer experience rooted in hospitality
- Build trust with customers by understanding their needs and guiding purchase decisions
- Clearly communicate product craftsmanship, materials, and value to drive confident sales
- Set the standard for customer engagement and product knowledge on the sales floor
- Deliver service that consistently results in positive customer feedback and reviews, including recognition by name
- Help maintain a smooth and consistent customer experience across both retail and café environments
- Support resolution of customer questions and feedback in partnership with store leadership
Floor Leadership & Team Support
- Serve as the floor lead during assigned shifts, helping maintain energy, coverage, and customer focus
- Assist with onboarding and provide day-to-day coaching of Retail Ambassadors
- Reinforce brand standards, service expectations, and store processes
- Step in as needed to assist teammates and ensure a seamless customer experience
Store Operations
- Open and close the store in accordance with company procedures (keyholder responsibility)
- Execute daily store operations, including POS and in-store technology
- Maintain store presentation and merchandising standards
- Support inventory accuracy by completing assigned cycle counts, restocks, and basic reporting tasks
- Maintain a clean, organized, and welcoming store environment
Café Operations Support
- Support daily café operations by reinforcing consistency and organization
- Prepare beverages to standard and guide teammates to deliver consistent service on the floor
- Contribute to café cleanliness, organization, and overall presentation
- Assist with managing café inventory levels and restocking of supplies
Food & Beverage Safety & Compliance
- Uphold all food safety, sanitation, and hygiene standards in accordance with local health regulations
- Maintain cleanliness and organization of café equipment and preparation areas
- Execute and reinforce proper food handling and storage standards
- Complete required food safety training and certifications as applicable
What You Bring
- 2–3 years of experience in retail, fashion, or hospitality/service industry
- Exposure to café or coffee environments is a plus
- Prior experience as a top performer or in a leadership/keyholder role preferred
- Strong communication and interpersonal skills
- Proven ability to engage customers and drive sales
- Reliability, accountability, and attention to detail
Who You Are
- Passionate about the brand and interested in footwear and apparel
- Naturally hospitable, with a focus on creating welcoming and memorable customer experiences
- A strong team player who leads by example and supports others
- Proactive, adaptable, and solutions-oriented
- Comfortable taking ownership and guiding the team during shifts
- Confident in your personal style and able to provide tailored recommendations
- Detail-oriented and committed to maintaining high store standards
- Available to work weekends, evenings, and holidays
What You’ll Gain
- Experience leading shifts and supporting team performance
- Exposure to store operations, including opening/closing and inventory processes
- Development in coaching, communication, and on-floor leadership
- A strong foundation for growth into retail leadership roles
What We Offer
- Competitive compensation
- Part-time and full-time opportunities
- Benefits for eligible employees
- Free product and employee discounts
- Growth opportunities within a fast-growing brand
Who We Are
Thursday Boot Company was born out of frustration with the footwear industry—where quality, durability, and honest pricing were often overlooked. Our mission is simple: Build Things That Last.
Today, we are one of the fastest-growing consumer brands in the country, committed to high-quality products, ethical sourcing, and exceptional customer experiences. As we continue to expand, we’re looking for driven individuals to grow with us and help shape the future of our retail experience.
To learn more, visit: https://thursdayboots.com/pages/our-story
Job Type: Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
