About the Team: We are a lean, resourceful startup operating in specialized alternative markets. Our success is built on systems that run smoothly because we pay attention to the details others miss. We need a reliable "steady hand" to join our team and ensure our daily operations stay on track.
The Role: As our Technical Support Specialist, you aren’t just following a script, you are the guardian of our workflow. You’ll manage daily technical tasks, troubleshoot routine issues, and handle essential in-person verifications. If you enjoy solving practical problems and thrive in a structured, high-trust environment, this is for you.
Your Impact:
- Consistency: Execute checklists and procedures with total accuracy.
- Integrity: Monitor account statuses and balances to ensure system health.
- Support: Resolve routine technical glitches and document outcomes.
- Presence: Handle daily local travel for on-site setup and verification.
What We’re Looking For:
- A tech-savvy individual who is comfortable with browser-based tools and online platforms.
- Someone who stays calm when a workflow becomes time-sensitive.
- A professional based in the Philly/NJ area with the ability to travel daily.
Job Types: Full-time, Contract
Pay: $80,000.00 - $105,000.00 per year
Benefits:
- Flexible schedule
- Referral program
- Relocation assistance
Work Location: Hybrid remote in Newark, NJ 07103
