Savannah Cruzers is looking for a Tour Operations Coordinator to run the operational hub of our tour company. This position is the central communication for tour guides, guests and overall logistical operations. You will be the friendly voice that guests hear when they call, the helpful representative in the email responses and the trusted coordinator on whom the guides rely.
Above all, we need someone who is adaptable and flexible enough to adjust to last- minute changes and needs. Excellent communication is a must. Multitasking is very important as this position is sometimes very dynamic with simultaneous phone calls, emails and timely chats with guides.
What you'll do
- Answer phone calls and respond to email inquiries — booking questions, day-of issues, general information
- Serve as daily (MOD) Manager- On- Duty
- Dispatch tours: assign guides and cars and manage logistics for the day
- Field real-time guide questions and escalations — route issues, guest concerns, mechanical problems, weather calls
- Track day-of changes: cancellations, late arrivals, no-shows
- Log incidents and keep the day's roster current
- Occasional field work to dispatch special tours or events in person
What we're looking for
- Excellent communication skills, written and verbal, above all else
- Flexible and adaptable — schedules and situations change fast in this role
- Calm under pressure with good judgment for quick decisions
- Comfortable juggling multiple tasks at once — a ringing phone, an email, and a guide on the phone, all at the same time
Tools and programs we use
- Google Calendar
- Viator
- WhatsApp
- Comfort learning new software is a requirement for this position
- Must have reliable personal computer and high-speed internet connection
Schedule & pay
- 4-5 days/week, shifts running roughly 10–12 hours (8am–6pm or 8am–8pm)
- $12.50/hour
Training
Paid onboarding includes shadowing an experienced dispatcher, riding along on live tours to see operations from the guide's seat, and supervised practice before running shifts solo.
Pay: $12.50 per hour
Benefits:
- On-the-job training
- Opportunities for advancement
- Work from home
Location:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: Hybrid remote in Savannah, GA
