Supervise and lead food & beverage staff, including servers, bartenders, and banquet staff, modeling positive behavior and service standards.
Provide training and ongoing coaching to ensure high performance and guest service excellence.
Oversee food & beverage outlets, including restaurant, bar, room service, and banquet events.
Create schedules, delegate duties, and ensure smooth operations while controlling labor costs per budget guidelines.
Respond promptly and professionally to team member issues, including staff concerns and disciplinary actions.
Collaborate with the culinary team and other departments to ensure seamless service for banquets, meetings, and events.
Partner with the Food & Beverage Manager to develop and implement revenue-driving strategies, including promotions and menu adjustments.
Promote a welcoming atmosphere in all dining areas and respond to guest complaints and special requests with professionalism.
Monitor daily operations to ensure efficient service and timely task execution.
Track beverage and food supply levels, place orders as needed, and minimize waste.
Assist with daily operations of cost, labor, and waste control.
Participate in weekly and monthly inventory processes.
Maintain close working relationships with department leaders, including the Food & Beverage Manager, Executive Chef, Banquet Manager, and Restaurant Manager.
Support sales team by ensuring food & beverage aspects of events meet guest expectations and hotel standards.
Address special dietary requests in collaboration with the kitchen.
Oversee proper setup and breakdown of event spaces.
Ensure compliance with brand standards, health and safety guidelines, and OHM policies.
Participate in all required meetings and functions.
Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety Culture.
Perform other duties as assigned.
Strong knowledge of food & beverage operations, including banquet, bar, kitchen, and restaurant service.
Proficient with Microsoft Office (Word, Excel).
In-depth understanding of health and safety standards.
Professional demeanor with neat and clean appearance.
Strong leadership, management, organizational, and multi-tasking skills.
Excellent problem-solving abilities and composure under pressure.
Outstanding verbal and written communication skills.
Ability to motivate diverse personalities while maintaining tact and diplomacy.
Maintains a positive reputation within the community.
