We are seeking a dedicated individual to join our team in a technical support capacity. This position plays a crucial role in ensuring that our IT systems run smoothly and effectively, providing support to end-users and maintaining our technological infrastructure.
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Provide first-line support to users experiencing technical issues.
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Diagnose and resolve hardware and software problems.
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Install and configure computer systems, applications, and networks.
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Maintain accurate records of support requests and resolutions.
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Assist in the implementation of IT projects and upgrades.
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Proven experience in a technical support role.
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Strong knowledge of computer hardware, software, and networking.
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Excellent problem-solving and communication skills.
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Ability to work under pressure and manage multiple tasks.
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Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
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Experience with ticketing systems and remote support tools.
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Familiarity with cloud services and mobile device management.
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Knowledge of cybersecurity best practices.
