Imagine leading a hotel from day one. Building the team from scratch, shaping the culture, and opening the doors to a brand-new 162-key Hampton Inn & Tru by Hilton dual-brand property in Dalton, GA. That is the opportunity in front of you — and Five Star Hospitality Management is looking for the leader to make it happen.
About Five Star Hospitality Management
Founded in 1990 on the belief that true hospitality starts with people, Five Star Hospitality Management has grown from a family-rooted company into a privately held hotel ownership and management firm with a simple operating philosophy: take care of your team, and they will take care of your guests. That culture has not changed. As long-term owners, we are committed to the sustained success of every asset in our portfolio — which means we continuously reinvest back into our properties to maintain their quality, competitiveness, and longevity. We build hotels to last, and we hire leaders who think the same way.
Your Impact
As Dual General Manager, you are the primary leader of the property — responsible for all aspects of pre-opening preparation, ongoing operations, guest satisfaction, team development, financial performance, and brand compliance across both the Hampton Inn and Tru by Hilton brands. This position reports directly to Ownership and Asset Management.
Pre-Opening
- Lead all pre-opening hiring — recruiting, interviewing, and onboarding department heads and hourly associates across both brands
- Partner with Hilton brand representatives to complete all pre-opening checklists and requirements
- Develop SOPs, service standards, and departmental operating procedures ahead of opening day
- Coordinate with ownership on readiness milestones to ensure a fully staffed, operationally sound launch
Operations Leadership
- Oversee daily operations across both brands, ensuring brand standards, cleanliness, and service quality are consistently met
- Tour operating departments daily; identify issues early and drive resolution through department heads
- Conduct regular property inspections with Housekeeping and Engineering
- Ensure a safe and secure environment for guests, associates, and hotel assets in compliance with all company and brand policies
Financial Performance
- Own the financial results of the property — revenue generation, cost control, and profitability
- Manage P&L, budgets, forecasting, and financial reporting in partnership with ownership
- Ensure department heads maintain budgeted productivity levels
- Oversee timely invoice processing, payroll compliance, and financial integrity
Sales & Revenue
- Drive revenue performance through effective yield strategies, rate management, and local market development
- Build relationships with local businesses, civic organizations, and demand generators in the Dalton market
- Be visible during peak periods — actively engaging guests and supporting on-site sales opportunities
People Leadership
- Recruit, develop, and retain a high-performing team that reflects Five Star's values and culture
- Interview all final candidates for management-level vacancies before any offer is extended
- Coach, counsel, and hold managers accountable through regular feedback and structured performance conversations
- Develop team members for growth and advancement within the company
Brand & Compliance
- Maintain full compliance with brand standards across both Hampton Inn and Tru by Hilton
- Complete required Hilton brand training modules and certifications
- Cultivate strong working relationships with Hilton brand representatives and ownership
Why This Role Matters
You are not just managing a hotel — you are building one. You will set the tone, shape the culture, and establish the standards that this property will carry for years. The guests who walk through the door on opening day will experience the team you hired, the processes you put in place, and the culture you created. That is a rare opportunity in this industry, and it takes the right leader to do it well.
Required Experience & Qualifications
Experience & Background
- Minimum 3+ years of experience as a General Manager at a Hilton, Marriott, IHG, or Hyatt branded hotel — required
- Demonstrated track record of strong guest satisfaction scores (GSS/BSA or equivalent) and financial performance
- Select-service hotel management experience required; dual-brand or multi-property experience strongly preferred
- Pre-opening hotel experience preferred
- Bachelor's degree in Hospitality Management, Business, or related field preferred — equivalent experience considered
Skills & Competencies
- Strong financial acumen with demonstrated ability to manage P&L, develop budgets, and drive cost controls
- Proficiency in hotel systems including PMS, revenue management tools, and labor management platforms
- Excellent communication and relationship-building skills with guests, associates, ownership, and brand representatives
- Proven ability to manage multiple priorities across two brands in a fast-paced pre-opening and operational environment
- Must be able to relocate to or commute to Dalton, GA
Physical Requirements
- Ability to stand and walk for extended periods during property inspections and guest interactions
- Ability to lift and carry up to 25 lbs. occasionally
- Flexibility to work evenings, weekends, and holidays as needed
Compensation & Benefits
- Competitive base salary commensurate with experience
- Monthly bonus opportunity
- Relocation assistance available
- Health, dental, and vision insurance
- Cell phone allowance
- Paid time off and paid holidays
- Hilton Team Member travel discount program
- Growth opportunities within Five Star Hospitality Management's expanding portfolio
Pay: From $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
