The Educational Service Center of Northeast Ohio is seeking a Guest Services Specialist
TERM: Full-time. 260 days.
JOB SUMMARY:
Serve as the welcoming first point of contact for guests to ESC NEO's conference center and third floor reception area while managing the day-to-day operations of the on-site production center. The Guest Services Specialist provides front-line guest services and backup support to the Conference Center Coordinator, provides coverage for third floor reception area, and manages internal and external print/production requests. This role requires a professional, self-directed, collaborative individual able to manage multiple concurrent responsibilities with approachability, accuracy, and efficiency in order to support a positive guest experience and smooth daily operations across ESC NEO.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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High school diploma or equivalent required; associate degree or higher in Business Administration, Hospitality, or a related field preferred.
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Minimum 12 years of experience in customer service, receptionist, hospitality, or office operations.
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Experience in a print production, copy center, or similar environment preferred.
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Background in event coordination, hospitality, or conference services preferred.
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Experience with graphic design or design software (e.g., Canva, Adobe Creative Suite) preferred.
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Demonstrated effective interpersonal and communication skills; warm, professional, and approachable demeanor.
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Demonstrated ability to multitask across simultaneous responsibilities with accuracy and composure.
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Confident operating office and production equipment, or willingness to learn.
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Strong organizational skills and meticulous attention to detail.
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Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets), Google Suite, and e-mail.
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Proficiency with computers to include desktop management, file management and operations, and working in a network environment.
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Self-directed with the ability to work independently and proactively with minimal supervision.
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Professional discretion in handling visitor, staff, and organizational information.
Responsibilities:
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Other duties may be assigned by the Coordinator of Operations.
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Serve as the first point of contact for all visitors, training participants, and guests arriving at the ESC NEO first-floor conference center.
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Uphold professional front-of-house standards.
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Greet guests professionally; direct them to the appropriate conference room.
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Provide backup support to the Conference Center Coordinator.
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Monitor guest flow throughout the day and provide ongoing wayfinding support.
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Operate and maintain production center equipment, including high-volume copiers/printers, laminators, binding machines, and cutting tools.
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Receive, review, and fulfill internal and external print and production job requests with accuracy and quality.
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Manage the production job queue and prioritize requests to meet departmental deadlines.
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Track inventory of production supplies and consumables; initiate procurement requests as needed.
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Troubleshoot basic equipment issues; coordinate vendor service calls as needed.
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Maintain a clean, organized, and efficient production workspace.
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Answer and route all incoming phone calls to the appropriate staff or department.
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Provide third-floor reception desk coverage and serve as a resource for general inquiries from staff and visitors.
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Stay informed of trends and best practices regarding hospitality, guest services, and production operations.
SALARY: To be determined based on education and experience. Salary range $56,000-$60,000.
DEADLINE FOR APPLICATION: Open until filled
POSITION START DATE: August 1, 2026
TO APPLY: Complete ESC of Northeast Ohio online application process.
If you have questions, please contact Stephanie Denham at [email protected].
The Educational Service Center of Northeast Ohio is an equal opportunity employer.
