Assistant Store Manager – Dabbers Gaming
Job Summary
Dabbers Gaming is seeking a motivated and customer-focused Assistant Store Manager to support the daily operations of our tabletop gaming retail store. This role works closely with the Store Manager to ensure exceptional customer experiences, maintain efficient store operations, and foster a welcoming environment for our gaming community.
The Assistant Store Manager will help lead the sales team, oversee daily retail operations, manage inventory, coordinate organized play events, and step into a leadership role whenever the Store Manager is unavailable. This position is ideal for someone with retail leadership experience and a passion for tabletop gaming, board games, trading card games, and community building.
Key Responsibilities
- Support the Store Manager in the daily operation of the retail store.
- Lead the sales floor by providing exceptional customer service and creating a welcoming, inclusive shopping experience.
- Supervise employees during assigned shifts, providing coaching, direction, and support.
- Assist with recruiting, onboarding, training, and developing team members.
- Open and close the store, including cash handling, register reconciliation, and security procedures.
- Maintain accurate inventory through receiving, stocking, merchandising, cycle counts, and inventory audits.
- Utilize POS systems for transactions, returns, inventory management, and sales reporting.
- Assist with scheduling staff and ensuring adequate floor coverage.
- Coordinate and support tournaments, prereleases, leagues, game nights, and other community events.
- Ensure product displays are organized, well-stocked, and visually appealing.
- Help analyze sales trends and recommend merchandising or promotional opportunities.
- Resolve customer concerns professionally while maintaining a positive shopping environment.
- Maintain store cleanliness, organization, and operational standards.
- Assume Store Manager responsibilities in their absence.
Qualifications
- Previous supervisory or retail leadership experience required.
- Experience in specialty retail, hobby retail, gaming, or entertainment is preferred.
- Strong leadership, communication, and customer service skills.
- Ability to motivate and coach team members while fostering a collaborative work environment.
- Experience with POS systems, inventory management, and cash handling.
- Strong organizational and problem-solving skills with the ability to multitask in a fast-paced environment.
- Passion for tabletop gaming, board games, trading card games, role-playing games, or miniatures is highly preferred.
- Experience organizing community events or tournaments is a plus.
- Flexible availability, including evenings and weekends.
Preferred Skills
- Retail operations
- Team leadership and coaching
- Inventory management
- Merchandising and product presentation
- Event coordination
- Customer relationship management
- Cash handling and loss prevention
- Sales reporting and performance tracking
- Conflict resolution
- Knowledge of tabletop gaming products and organized play
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
