The Business Services Representative performs journey level customer service activities by performing tasks initiated by the general public through telephone, mail, or in-person. The position processes documents for the following items filed with the Secretary of State's office including but not limited to:
- Notary Applications, Renewals, Cancellations, and Complaints
- UCC Filings
- Trade names
- Trademarks
- Apostilles
- Advance Directives
- Athlete Agents
- Partnerships
- Telephonic Sellers
Position may require the use of discretion when releasing pertinent information; solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts and reconciling cash against known figures for verification.
