Working Conditions:
NPL Home Medical is one of the industry leaders in providing custom wheelchairs. Since 1993 our promise has been to deliver the highest quality service to both patients and medical professionals while creating a wheelchair solution that addresses our customer’s unique needs.
We have an exciting opportunity for you to join our team as a Sales Consultant in the Toledo area. In this position, you will play a vital role in delivering our “Service First” value proposition to our patients, therapists, and physician stake holders. As a member of our team, you will have an opportunity for personal and professional growth and career advancement as we build on our consecutive years of significant growth. In addition to base pay, our employees are eligible for bonuses based on personal and company performance. We are also proud to have been recognized for our amazing workplace and culture, including being selected for the last 5 consecutive years as one of the:
- Best Employers in Ohio by Crain’s Magazine
- Top Employers in Cleveland by Cleveland.com and The Plain Dealer
- Top Workplaces for Top Talent in Northeast Ohio by North Coast 99
- Crain Magazine’s Fast 50 – one of the 50 fastest growing businesses in Northeast Ohio over the last 5 years
Do not miss this opportunity to find career success with a forward thinking, entrepreneurial, and growing company.
Summary:
The Service Technician is responsible for providing superior repair services while providing the highest level of customer experience. In this role, he/she repairs, services, and delivers custom wheelchairs in accordance with NPL and manufacturer’s specifications. This position will travel to customers within the Cincinnati and surrounding areas, working primarily out of than work out of our Huber Height facility. All tools and equipment, company vehicle, and training are provided.
Main responsibilities:
- Travels to customers to test, diagnose, and service client-owned custom manual and power wheelchairs in the field, mainly in long term care facilities & patient homes.
- Responsible for maintaining accurate logs of service using our Field Service Management software.
- Conducts themselves in a professional manner.
- Repairs equipment following the company’s standards of quality and productivity.
- Performs minor fitting and adjustments of equipment.
- Maintains Service vehicle in clean, safe operating condition, completing vehicle checklist as required.
- Meets all productivity and performance standards.
- Rehabilitates equipment as necessary, both in the field and at the shop.
- Follows all safety procedures as required.
- Consistently delivers incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
Required Qualifications:
- Two (2) years of experience in the support of, repair of, or assembly of mechanical or electromechanical products desired
- Effective ability to prioritize competing responsibilities while maintaining attention to detail and meeting deadlines.
Preferred Qualifications:
- Previous patient care, home healthcare, rehabilitation, long-term care, or durable medical equipment (DME).
- Tech-savvy, mechanical aptitude, resourceful.
- Associate degree in a healthcare, biomedical, technical, or related field.
- Ability to think and learn quickly.
Working Conditions:
- Able to stoop, kneel, bend at the waist and reach daily for long periods
- Able to walk an extensive amount of hours
- Able to lift to 75 pounds occasionally
- Regular and on-time attendance
- Frequent travel throughout the assigned service territory, with the ability to drive for extended periods each day
NPL Home Medical is an Equal Opportunity Employer. NPL Home Medical does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
Job Type: Full-time
Job Type: Full-time
Pay: $50,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Parental leave
- Professional development assistance
- Referral program
- Safety equipment provided
- Tools provided
- Tuition reimbursement
- Vision insurance
Work Location: On the road
