Museum Associate is responsible for collecting admission fees, processing gift shop sales, opening and closing the Museum on weekends, oversee event rentals, and customer service which includes interacting with a diverse group of visitors. Museum Associate will create social media posts, flyers and marketing materials for museum and assist with ads. May assist with education groups, research, exhibit preparation, special events, administrative tasks as needed.
- Operate the Admission Point of Sale system and collect Admission fees to the museum
- Answer questions and give directions to a diverse group of visitors
- Answer incoming telephone calls, provide information and transfer calls to other staff
- Operate the Gift Shop Point of Sale system and process gift shop sales
- Maintain gift shop appearance by re-stocking and organizing displays, dusting fixtures
- Assist with receiving and pricing merchandise
- Open and close the museum on weekends and holidays and oversee volunteer support staff in gift shop, admissions and museum areas
- Oversee Event Rentals including working during rentals
- Maintain cleanliness of museum by picking up trash and monitoring facility and restrooms
- Create Social Media posts, flyers, and marketing materials for museum events and programs.
- Create ads for Google Ads program
- Assist with school and group tours
- Assist with exhibit research and preparation
- Assist with special events
- Assist with administrative tasks such as folding and stuffing envelopes, copying etc.
Required Experience & Education:
· High School Diploma or equivalent
· Must include at least 1-3 years minimum of customer service, museum or retail experience.
Knowledge, Skills and Abilities:
· Self-motivated with a solid work ethic
· Excellent written and verbal communication skills
· Outstanding attention to detail and follow-through
· Ability to follow directions effectively
· Ability to maintain confidentiality
· Ability to multi-task, prioritize responsibilities, and interact effectively with a diverse staff, board, and volunteer and visitor base
· Strong PC skills including MS Office Suite, POS systems, and a willingness and ability to learn firm-specific software
Physical requirements
Exerting up to 40 lbs. occasionally, 20 lbs. frequently, or negligible amounts constantly and requires sitting, walking, or standing to a significant degree.
Job Type: Part-time
Pay: From $12.77 per hour
Experience:
- Customer service: 3 years (Required)
Work Location: In person
