Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest requests, inquiries, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed
- Provide excellent customer service to ensure guest satisfaction
- Collaborate with other departments to ensure smooth operations
Skills:
- Strong hospitality skills with a focus on providing exceptional guest experiences
- Bilingual proficiency in [languages] is a plus
- Knowledge of front desk operations, including check-in/check-out procedures and night audit processes
- Familiarity with phone systems and ability to handle multiple phone lines
- Excellent customer service skills, including the ability to handle difficult situations with professionalism and empathy
- Strong communication skills, both verbal and written, with proper phone etiquette
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information and reservations
- Flexibility to work various shifts, including evenings, weekends, and holidays
We offer competitive pay rates, opportunities for career growth within the hospitality industry, and a positive work environment. If you have a passion for providing exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
