About Golden State Orthopedics & Spine
We’re proud to be a leader in the orthopedic healthcare industry and one of the largest orthopedic practices in the Western United States. When you join our team, you become part of a dedicated group of professionals who have the resources, training, and expertise to deliver the most advanced orthopedic care to our patients.
About the Role
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We are looking for a Full Time Clinic Manager to oversee our Los Gatos, Morgan Hill, and Mountain View offices. Please note this role requires travel between the clinic locations.
What You'll Do
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Overseeing the daily operations of the clinic, including patient flow and resource allocation
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Providing management oversight and delegating responsibility to appropriate clinic leads and clinic staff
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Overseeing provider templates, utilization, and staffing support
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Work closely with the Director of Clinical Operations to produce monthly reporting including but not limited to patient volume, staff overtime, schedule capacities, timely patient care, etc.
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Maintain and coordinate patient communication pathways throughout the clinic
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Coordinating development for new hire training with the Director of Clinical Operations
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Conducting regular performance reviews and provide constructive feedback as needed
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Monitoring performance of department staff including evaluation and development of key performance indicators
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Implementing and maintaining quality assurance programs to uphold the highest standards of patient care
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Collaborating with providers to implement best practices and quality improvement initiatives
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Handling patient complaints in a timely, professional manner and ensuring appropriate resolution
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Managing clinical supplies, medication, and in-office procedure equipment
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Department projects as assigned by clinic leadership
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Maintaining detailed knowledge of practice management, EHR and other computer software as it relates to job function
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Responsible for staff time and attendance data
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Filling in for clinic staff and support Physician schedules fulfilling all Medical Assistant/Unit Secretary Duties as needed
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Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
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Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
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Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
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Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
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Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
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Handling escalated issues from patients, providers and/or concerns from peer department managers
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Additional duties as assigned
What We're Looking For:
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1 - 2 years supervisory experience
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2 years previous experience in medical office
What We Offer
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Collaborative and friendly work environment
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Full coverage for Employee PPO Medical insurance
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401k and Profit-Sharing Program
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Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
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Employee Discount Programs
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Internal Mobility
The pay range for this role is:
75,000 - 95,000 USD per year(Los Gatos Clinic)
