JOB OVERVIEW
Plan A Technologies is looking for an experienced Delivery Director. In this position, you will be the primary bridge between our clients’ business objectives and our technical execution. As a Delivery Director, you will own the health of a dedicated portfolio of accounts, ensuring that software development projects are not only executed with excellence but are also strategically aligned with the client’s long-term roadmap. This role combines high-level delivery governance with proactive account management to drive client satisfaction, loyalty, and organic growth within a dynamic outsourcing environment.
Please note: You must have at least 8–10 years of experience in software delivery and project management, with a proven track record of managing high-stakes client relationships in the IT outsourcing industry.
JOB RESPONSIBILITY
Act as the senior delivery partner for key clients, moving beyond a "vendor" relationship to become a trusted advisor.
Identify opportunities for account expansion and work with sales/account teams to upsell services that solve client pain points.
Oversee the end-to-end delivery of the account portfolio, ensuring teams meet deadlines, stay within budget, and adhere to quality standards.
Establish and enforce delivery frameworks (Agile/Scrum) that are tailored to specific client needs while maintaining organizational consistency.
Act as the final point of internal accountability for technical output and project health.
Serve as the primary escalation point for all delivery-related issues, resolving conflicts with a "client-first" mindset while protecting the team’s integrity.
Build deep relationships with client-side stakeholders (CTOs, Product Owners, VPs of Engineering) to anticipate needs and mitigate risks before they impact delivery.
Mentor and lead a group of Delivery Managers, ensuring they understand the nuances of the clients they serve.
Foster a culture of "accountable ownership" where teams are empowered to suggest improvements to the client’s product or process.
Identify and remove bottlenecks in the delivery lifecycle to improve velocity and client satisfaction.
Monitor project-level profitability and resource utilization, ensuring that account growth remains sustainable and margin-healthy.
Partner with Resource Management to ensure your accounts are staffed with the right talent to meet current commitments and future growth spikes.
Client-Centric Leadership: Exceptional ability to manage client expectations and translate business needs into technical requirements.
Commercial Acumen: Ability to identify "warm" leads within existing accounts and support the commercial growth of the portfolio.
SDLC Expertise: Deep knowledge of modern software development lifecycles, specifically in remote/distributed outsourcing models.
Conflict Resolution: High EQ and negotiation skills to manage difficult conversations with clients or internal stakeholders.
Communication: Flawless English communication skills, with the ability to present complex delivery data to executive-level client audiences.
EXPERIENCE
Bachelor’s degree in Business, Computer Science, or a related field.
8–10+ years of experience in software delivery or project management within the IT outsourcing sector.
Proven track record of managing client portfolios and growing accounts through delivery excellence.
Demonstrated experience in "fixing" struggling projects and rebuilding client trust.
Ability to thrive in a high-pressure, "can-do" environment where multitasking and prioritization are essential.
Experience in setting up delivery processes and KPIs for new or scaling accounts.
Strong leadership skills and Strategic management.
Ability to quickly adapt to changes.
Excellent verbal and written English communication skills.
Ability to maintain a positive work attitude.
Excellent verbal and written communication skills in English and Spanish.
Initiative and drive to do great things.
ABOUT THE COMPANY/BENEFITS
Plan A Technologies is a fast-growing software engineering and technology advisory company with staff in 40 countries around the world. We deliver top-tier technology solutions and CIO/CTO advice to Fortune 500 companies, startups and government clients. Our team's expertise covers the full spectrum of technology services: from building custom products, to introducing new AI-first approaches and agents, to upgrading data architecture, to assessing/modernizing existing infrastructure, to supporting countless critical IT initiatives.
Location: Remote. Work From Home 100% of the time, or come in to one of our global offices. Up to you.
Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.
Benefits: You’ll get a generous vacation schedule, Brand New Laptop, and other goodies.
If this sounds like you, we'd love to hear from you!
