The Opportunity:
The Inside Sales & Customer Service Representative is responsible for transforming customer inquiries into comprehensive quotations, identifying market trends through proactive outreach, and managing the end-to-end order fulfillment process. This role serves as a vital technical liaison between the customer and our internal engineering teams to ensure project specifications and delivery timelines are met with professional excellence.
Principle Accountabilities-
Including other duties as assigned to support Company goals.
Key Qualifications
- Technical Literacy: Ability to read and interpret technical drawings and specifications. Must be able to synthesize complex inputs from Engineering to communicate effectively with technical stakeholders at the customer level.
- Industry Knowledge: General understanding of exporting procedures and international trade compliance.
- Software Proficiency: Strong foundational knowledge of Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP data entry.
- Communication: Exceptional verbal and written communication skills with a focus on professional technical correspondence.
Essential Responsibilities
- Quote & Order Management: Develop accurate pricing and formal quotations; process orders and change orders with high attention to detail and data entry accuracy.
- Customer Advocacy: Act as the primary point of contact for incoming calls, providing prompt and professional responses to inquiries regarding product information, order status, and technical questions.
- Technical Liaison: Collaborate closely with the Engineering department to translate customer requirements into actionable internal orders.
- Market Development: Manages quote follow-ups and collaborates closely with Outside Sales to monitor market trends and capitalize on emerging business opportunities.
- Marketing Support: Assist in the implementation of advertising projects and manage the distribution of product literature and marketing materials.
- Record Keeping: Highly organized and capable of following internal procedures to organize and control electronic files for all quotes, orders, and customer correspondence.
- Team Collaboration: Maintain a positive, customer-oriented focus and contribute to a collaborative team environment.
Education & Experience
- Education: Bachelor’s degree in Business, Marketing, Engineering, or a related discipline.
- Required Experience: Minimum of two (2) years of experience in Inside Sales or Customer Service within a manufacturing or technical environment.
- Preferred Experience: Experience with international shipping/exporting and bilingual proficiency in Spanish is highly desirable.
The Ideal Candidate:
The ideal candidate is a highly organized communicator who acts as a bridge between the customer’s needs and the production floor. They possess a blend of clerical precision and mechanical curiosity, allowing them to manage complex data while understanding the physical product being manufactured.
Work Environment
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Primarily office-based with frequent interaction on the production floor.
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Occasional exposure to moving mechanical parts, fumes, or airborne particles.
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Moderate noise levels are typical of a manufacturing facility.
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Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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