About Us
Wayves is a growing pool care and service company dedicated to keeping our clients' backyard oases pristine and running smoothly. Behind every great field technician is a highly organized front office. We are currently looking for a sharp, reliable Administrative Assistant who brings a unique blend of office administrative skills and familiarity with the pool service industry to help manage our daily operations.
Responsibilities
- Customer Support & Scheduling: Answer incoming client calls and emails, answer basic pool care questions, and schedule weekly maintenance routes or one-time repair jobs.
- Dispatch Coordination: Work closely with route managers to optimize field tech schedules and handle urgent or weather-related route changes.
- Billing & Invoicing: Generate invoices for completed service visits, process payments, and follow up on outstanding accounts using our industry software.
- Inventory & Parts Tracking: Help log equipment parts ordered by technicians and match them to client work orders.
- General Administration: Maintain digital and physical files, track technician hours for payroll, and assist management with daily operational tasks.
Qualifications
- Excellent organizational and multitasking skills.
- Strong communication and customer service abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong attention to detail and follow-through.
- Comfortable making decisions and solving problems independently.
- Proficient with Microsoft Office (Outlook, Excel, Word) and Google Workspace.
- Experience using QuickBooks Online for invoicing, payments, customer accounts, or general office administration is preferred.
- Experience with scheduling or dispatching field service technicians is highly preferred.
- Experience with Pool Brain or other field service management software is a plus.
- Previous experience in the pool industry preferred.
Schedule:
Pay: $20.00 - $25.00 per hour
Work Location: In person
