Front Desk Agent — Part Time
Department: Front Office | Reports To: Front Office Manager | Status: Part Time
The Radical isn't your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here.
Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else.
As a Part Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special.
This part time role is ideal for someone who thrives in a creative, fast-paced environment and wants to be part of a team that actually cares about the work they do.
Welcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorable
Manage check-in and check-out processes efficiently while personalizing every interaction
Serve as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiences
Handle reservations, room assignments, and special requests with care and attention to detail
Respond to guest questions, concerns, and needs with a calm, solutions-first attitude
Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience
Process payments, manage cash handling, and maintain accurate front desk records
Represent The Radical's brand with professionalism, personality, and pride
Support the team during peak periods, events, and property activations
You have a genuine love for hospitality and connecting with people
You're energetic, curious, and thrive in a dynamic, ever-changing environment
You stay calm under pressure and find creative solutions when things don't go as planned
You're a strong communicator — clear, warm, and professional in person and in writing
You're detail-oriented without losing sight of the bigger picture: an exceptional guest experience
You're passionate about Asheville's culture, community, and what makes this city special
You have prior hotel, hospitality, or customer service experience (preferred, not required — we believe in attitude over experience)
You're comfortable with hotel property management systems or eager to learn
You're available for flexible scheduling including evenings, weekends, and holidays
Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about for years. Here's what you can look forward to:
A culture that celebrates individuality, creativity, and bold ideas
A community-driven workplace rooted in the spirit of Asheville
Exposure to a full-service boutique lifestyle hotel operation — great for building a hospitality career
A management team that invests in your growth and development
Opportunities to be part of special events, activations, and F&B programming
A team that actually makes going to work feel good
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
