The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to Subaru’s published maintenance schedule and requirements.
Communication Skills: Exceptional verbal and written communication is crucial for interacting with both customers and technicians.
Customer Service: A friendly, professional demeanor and a strong commitment to customer satisfaction.
Technical Knowledge: A foundational understanding of automotive systems, diagnostics, and repairs is essential to effectively communicate with technicians and customers.
Salesmanship: The ability to recommend and sell services and products that benefit the customer and the business.
Problem-Solving: The ability to quickly identify and resolve issues, especially when dealing with dissatisfied customers.
Organizational Skills: Excellent multitasking and time-management abilities to juggle appointments, repairs, and customer communication in a fast-paced environment.
Computer Proficiency: Experience with automotive software; X-time, and Reynolds and Reynolds preferred.
Experience: Minimum 3 years Service Advisor or Express Service Advisor
Physical Requirements: Ability to stand, walk, and work in a fast-paced environment.
A valid driver's license with a clean driving record is required.
Must be a minimum of eighteen years of age
Must be able to pass pre-employment screening (background & drug test)
