Essential Duties and Responsibilities:
The CalAIM Coordinator provides administrative and operational support to ensure the efficient day-to-day functioning of CalAIM programs. This role focuses on processing required documentation, coordinating staff onboarding, and providing training and support to frontline staff. The Coordinator reports to the CalAIM Department Supervisor. This role is primarily administrative but may include some client-facing activities for training purposes.
The CalAIM Coordinator is an interdisciplinary, high-touch, staff-supporting role, which assumes primary responsibility for coordinating CenCal Health clients’ enhanced care management and community support services within Good Samaritan Shelter’s system of care. The CalAIM Coordinator will have knowledge of client needs as it pertains to homelessness, mental health, substance use and medical health, as well as relevant community resources and service barriers as well as social determinants of health, and deliverance and coordination of services.
Essential Duties:
Program Coordination
- Process CalAIM forms for CS and ECM programs accurately and timely.
- Maintain documentation tracking systems and ensure completion of required paperwork.
- Monitor deadlines and assist with program administrative tasks.
- Maintain reported and updated form activity on all CS/ECM form recorders at all times.
- Follows established policies to enroll and disenroll members
Staff Onboarding & Training
- Coordinate onboarding activities for new CalAIM staff.
- Deliver orientation and workflow training.
- Reinforce department procedures and documentation standards.
- Provide virtual or in person ongoing support to staff regarding established processes, including facilitating virtual and in person drop in support sessions which may require driving throughout Santa Barbara and San Luis Obispo counties.
Operational Support
- Serve as a resource for day-to-day staff questions.
- Assist with implementation of workflows developed by department leadership.
- Escalate complex operational or compliance concerns to the Supervisor.
Documentation Support
- Ensure required documentation is complete before submission.
- Assist staff in resolving documentation deficiencies.
- Support preparation for audits and compliance reviews.
- Review all submitted forms for completeness, accuracy and compliance, ensuring all required eligibility criteria are properly documented.
Team Collaboration
- Support Program Managers and the Supervisor with administrative and operational needs.
- Participate in departmental meetings and training initiatives.
- Assist with organizing materials for client feedback sessions and quality improvement activities.
- Successfully facilitates Client transitions among facilities ensuring CS/ECM services follow clients through the system of care.
- Verifies optimal communication among all service providers via email and Cencal portal communications.
- Internally liaisons with other departments, including Accounting, Quality Assurance, other program team leaders
- Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
- Performs related duties as assigned by the supervisor.
- Maintains compliance with all company policies and procedures.
Education and/or Work Experience Requirements:
This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.
- High school diploma or equivalent.
- A minimum of 3 years of non-profit or related experience is strongly preferred; ·
- Bachelor's Degree in Psychology, Social Work, Human Services or a comparable combination of education/work-related is preferred
- Experience in a social service setting with working knowledge of case management systems and planning techniques;
- Knowledge of mental health resources, programs, and the Continuum of Care for justice-involved persons, including Behavioral Wellness and Community based Organizations in Santa Barbara County, is preferred.
- Experience working with individuals and families with mental health and/or legal issues;
- Knowledge of mental health, drug and alcohol treatment, homelessness and housing resources, programs, and the Continuum of Care in Santa Barbara County, is preferred.
- Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
- Proficiency in Google Suite (Mail, Docs, Sheets, Calendar).
Required Qualifications:
Employment Eligibility Verification:
- Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.
Negative Tuberculosis Test:
- Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.
Background Screening:
- Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.
Pre-Employment Drug Screening:
- Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.
Driving Skills:
- Must meet the requirements set by our auto insurance carrier.
Insurance Coverage:
- Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.
Personal Insurance Coverage:
- Must have personal insurance coverage that meets the requirements set by the employer.
- This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
- The coverage must be valid and maintained throughout the employment period.
Benefits:
Full-Time Benefits:
- Health Insurance
- Dental, Vision, and Life Insurance
- 401k Matching
- Paid Time Off (PTO)
- Paid Holidays and Floater Day
- Employee Assistance Program
- Gym Membership Discount
- Tuition Reimbursement
- Working Advantage
Part-Time Benefits:
- 401k Matching
- Paid Time Off (PTO)
- Employee Assistance Program
- Gym Membership Discount
- Working Advantage
Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.
Work Environment:
The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to lift and carry up to 30 lbs.
- Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
- Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.
Mental Requirements:
The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.
- Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
- The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
- Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
- Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.
The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Application Question(s):
- Have you ever worked with Cencal?
- Have you ever worked with the unhoused community?
- Have you ever served as a liaison between a client and a company?
Ability to Commute:
- Santa Maria, CA 93454 (Preferred)
Ability to Relocate:
- Santa Maria, CA 93454: Relocate before starting work (Required)
Work Location: In person
