At Micrologic Associates, our mission is to capture and create opportunities for the car wash industry, partnering with operators to grow more profitable washes through smarter products, dependable service, and a team that has their back. Our vision is to redefine what's possible and elevate every operator we serve by turning ideas into solutions. Micrologic is seeking an experienced Senior Project Manager to lead our most strategic client implementations and enterprise initiatives. This role is responsible for overseeing complex, high-impact projects from initiation through successful completion while ensuring exceptional client experiences, operational excellence, and cross-functional alignment. The Senior Project Manager serves as a trusted advisor to both clients and internal leadership, proactively identifying risks, driving accountability, mentoring project managers, and continuously improving project management processes.
Essential Job Functions
- Lead large-scale, strategic implementation projects involving software, hardware, integrations, and multi-site deployments.
- Own the complete project lifecycle from discovery through post-implementation stabilization.
- Serve as the executive point of contact for enterprise customers throughout implementations.
- Develop comprehensive project plans including scope, milestones, dependencies, timelines, budgets, and resource allocation.
- Facilitate executive-level project meetings with internal leadership and customer stakeholders.
- Drive accountability across multiple departments including Development, Hardware, Client Success, Support, Operations, and Field Services.
- Anticipate project risks and develop mitigation strategies before issues impact delivery.
- Manage project scope while ensuring appropriate change management procedures are followed.
- Monitor project health through KPIs, milestone tracking, resource planning, and risk assessments.
- Escalate project concerns with recommended solutions and clear business impact.
- Balance multiple high-priority projects while maintaining exceptional organization and attention to detail.
- Partner with leadership to improve implementation methodologies, documentation, project governance, and operational efficiencies.
- Mentor and provide guidance to Project Managers, sharing best practices and supporting professional development.
- Identify opportunities to improve customer onboarding, implementation workflows, and internal collaboration.
- Build trusted relationships with executive stakeholders.
- Ensure project documentation, communication, and reporting remain accurate and current.
- Support continuous improvement initiatives.
- Demonstrate professionalism, sound judgment, and proper business etiquette.
- Perform additional responsibilities as assigned by Management.
Skills & Knowledge
- Extensive experience leading complex cross-functional projects.
- Proven ability to manage enterprise-level customer implementations.
- Exceptional executive communication and presentation skills.
- Strong leadership presence with the ability to influence without direct authority.
- Outstanding organizational and time management skills.
- Ability to manage multiple high-priority initiatives simultaneously.
- Strong analytical thinking and problem-solving abilities.
- Excellent conflict resolution and negotiation skills.
- Experience leading meetings with executive stakeholders.
- Understanding of Waterfall, Agile, or Hybrid methodologies.
- Experience managing project risks, budgets, and resources.
- Ability to translate technical concepts into business discussions.
- Strong customer relationship management skills.
- Ability to remain calm and solution-oriented in high-pressure situations.
- High level of business acumen.
- Experience with Microsoft Office, Google Workspace, CRM, and project management software.
Qualifications
- Bachelor's Degree preferred.
- PMP Certification preferred.
- 5+ years of Project Management experience.
- 2+ years managing enterprise or multi-site implementations preferred.
- Experience in SaaS, software implementation, or technology environments preferred.
Core Competencies
- Building Culture - Fosters an inclusive, accountable, and high-performing team environment by promoting Micrologic's mission, vision, and values. Encourages trust, recognition, collaboration, and continuous improvement while serving as a positive role model.
- Collaborative Leadership - Builds strong partnerships across departments and with clients by communicating effectively, influencing without authority, aligning stakeholders, and driving successful outcomes through teamwork and shared accountability.
- Operational Effectiveness - Leads projects with a focus on execution, efficiency, quality, and continuous process improvement. Uses data, planning, and sound decision-making to mitigate risks, optimize resources, and consistently deliver successful implementations.
- Personal Growth - Demonstrates a commitment to continuous learning, adaptability, coaching, and professional development. Mentors’ others, embraces feedback, and continuously develops leadership and project management capabilities.
Location: 500 W Cypress Creek Road, Suite 230, Fort Lauderdale, FL 33309
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
