Overview
The Sales & Catering Coordinator provides administrative and operational support to the Sales, Catering, and Events teams. This role serves as a liaison between clients and hotel departments, ensuring the smooth coordination of meetings, conferences, weddings, and special events. The coordinator manages contracts, banquet documentation, reservations, and client communications while supporting revenue generation and delivering exceptional guest service.
Essential Responsibilities
- Provide administrative support to the Sales and Catering Managers.
- Answer incoming calls and emails, qualifying inquiries and directing leads to the appropriate sales manager.
- Prepare proposals, contracts, banquet event orders (BEOs), group resumes, and correspondence.
- Coordinate client site inspections and hotel tours.
- Maintain accurate customer records and event information in Delphi, OnQ, or other hotel sales systems.
- Assist with creating and updating group room blocks, reservations, and rooming lists.
- Coordinate meeting space assignments and communicate event details to all hotel departments.
- Distribute Banquet Event Orders and catering calendars prior to planning meetings.
- Process VIP requests, amenities, and special guest accommodations.
- Support event execution by serving as a liaison between clients and hotel operations.
- Assist with sales reports, forecasts, marketing materials, and departmental projects.
- Order office supplies and maintain organized departmental files and records.
- Participate in trade shows, client appreciation events, and sales initiatives as assigned.
- Deliver exceptional customer service by responding promptly to client requests and resolving issues professionally.
Qualifications
- High school diploma required; Associate's or Bachelor's degree in Hospitality, Business, or a related field preferred.
- 1–3 years of administrative, hospitality, hotel sales, or event coordination experience.
- Experience with Delphi, OnQ, Opera, or other hotel property management and sales systems preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to manage multiple deadlines in a fast-paced environment.
- Detail-oriented with excellent customer service and problem-solving skills.
- Ability to work independently and collaboratively with multiple hotel departments.
Core Competencies
- Client Relationship Management
- Event Coordination
- Administrative Support
- Contract Preparation
- Banquet Event Order (BEO) Management
- Sales Support
- Time Management Organization
- Communication
- Customer Service
- Attention to Detail
- Team Collaboration
- Revenue Support
- Hospitality Operations
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
