We are seeking a detail-oriented and customer-focused Customer Service / Order Processing Coordinator to join our growing team in Van Nuys. This position is ideal for a candidate with 1-2 years of customer service experience in a wholesale, distribution, or manufacturing environment who thrives in a fast-paced office setting and enjoys supporting both customers and internal teams.
- Enter and process customer orders accurately in the ERP system.
- Serve as a knowledgeable resource for customers regarding products, order status, and company services.
- Process and negotiate Return Merchandise Authorizations (RMAs).
- Oversee contract execution, purchase order management, and delivery confirmations.
- Coordinate with warehouse personnel and internal departments to ensure timely order fulfillment.
- Troubleshoot customer concerns and provide effective solutions within established timelines.
- Handle inbound and outbound customer communications via phone and email.
- Generate and process customer invoices accurately and promptly.
- Maintain organized filing systems and perform general administrative duties.
- Support management with special projects and continuous process improvement initiatives.
- Help ensure overall office efficiency and operational excellence.
- Competitive pay at $25.00 per hour
- Stable Monday-Friday schedule
- Collaborative team environment
- Opportunity for long-term employment and career growth through direct hire placement
