Schedule. Sunday thru Thursday / 10:30pm to 6:30am
Hourly Rate. $18.14-$24.44/hour
Job Description. The Minneapolis Essential Military Customer Service Agent directs control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key MEPS recruiting staff, hotel, transportation, and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal by performing the following duties.
Duties and Responsibilities. The Minneapolis Essential Military Customer Service Agent must be able to perform each of the following duties satisfactorily:
- Performs applicant check-in/orientation and checkout
- Performs room, kitchen, meal and facility inspections
- Forecasts daily support requirements
- Communicates with military representatives and hotel staff
- Resolves minor problems
- Communicates with Regional Manager
- Completes paperwork by entering information manually and electronically
- Inventories company assets
- Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
- Other duties may be assigned
Qualifications. Minneapolis Essential Military Customer Service Agent requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education/Experience. High school diploma or general education degree (GED). Military or Department of Defense experience preferred.
- Language Ability. Ability to read and interpret documents, write routine reports and correspondence and speak effectively before groups of customers or employees of organization.
- Math Ability. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability. Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret instructions furnished in written, oral, or schedule form.
- Computer Skills. Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation.
- Equipment. Laptop computer, phone, tablet and other standard office equipment.
- Work Environment. Climate controlled, indoor environment with occasional exposure to outdoor weather conditions during security rounds. The noise level in the work environment is usually moderate.
- Physical Demands. Minneapolis Essential Military Customer Service Agent is regularly required to use hands, talk and/or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell.
Schedule. Sunday thru Thursday / 10:30pm to 6:30am
Hourly Rate. $18.14 - $24.44/hour
Job Types: Contract, Full-time
Pay: $18.14 - $24.44 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Must be able to pass a drug screening to include Marijuana and THC
Work Location: In person
