Position: Accounts Receivable Specialist
Reports To: Senior Accounting Analyst
Classification: Full-time, exempt
Salary: $75,000 Annual
Location: San Jose, CA (on-site)
Position Summary
The Accounts Receivable Specialist owns the integrity of every incoming dollar across all entities — not only donor giving, but subscription revenue through Stripe, point-of-sale revenue for merchandise and lounge sales through Square, e-commerce merchandise revenue through Shopify, and all music-industry receivables of the Red Worship entity. You reconcile each revenue stream to the general ledger — donor platform, merchant processors, bank, and AR ledger to GL — research and resolve discrepancies, track royalties and artist/management splits, and serve as the escalation point for complex payer, donor, and staff inquiries. You set and improve the procedures the Clerk follows, verify their output as a control checkpoint, and partner with the AR Systems Analyst and Accounting department on coding, fund mapping, and month-end close. This role demands sound judgment, multi-entity and multi-platform reconciliation skill, systems fluency, and the ability to own an outcome from exception to resolution.
Key Responsibilities
Multi-Entity Reconciliation
- Reconcile Pushpay (donor-management) activity to the general ledger across all entities;investigate and clear variances.
- Reconcile the AR ledger to the GL; reconcile cash drawer, petty cash, and the organization's bank accounts.
- Manage deposit discrepancies (bank vs. reconciliation) and produce the Bank Detail Report for all entities.
- Calculate and record funds received but not yet deposited in the correct period.
Merchant, Subscription & E-Commerce Receivables
- Reconcile Stripe subscription revenue from recurring, subscription-based services to the general ledger; track billing cycles, failed payments, refunds, and processor fees.
- Reconcile Square point-of-sale revenue from merchandise and lounge sales by location and entity; tie batch payouts to bank deposits and the GL.
- Reconcile Shopify e-commerce revenue for merchandise sold under the Red Worship entity; match orders, payouts, refunds, and sales tax collected to the GL.
- Net out processor fees, chargebacks, and payout-timing differences so each platform ties cleanly to bank deposits.
Red Worship — Music-Industry Receivables
- Track and reconcile royalty income on songs — recording/master and performance royalties from streaming, distribution, and licensing sources.
- Track and reconcile publishing income from songwriting — mechanical, performance, and sync licensing — for the Red Worship catalog.
- Account for ticket sales from worship-night events; reconcile ticketing-platform payouts to deposits and the GL, net of fees and refunds.
- Record and reconcile sponsorship and partner donations, including Compassion International, to the correct entity, fund, and restriction.
- Capture any other music-industry receivable to the correct revenue type, coordinating with Accounting on revenue recognition.
Exception Handling & Escalation
- Own escalated donor and customer inquiries — recurring-giving issues, subscription billing questions, duplicate transactions, disputes, chargebacks, NSF items, and returned checks.
- Manage the Accounts Receivable help-desk inbox; resolve internal and external customer-service matters the Clerk cannot.
- Research and resolve duplicate or missing donor records at the policy level; set the standards the Clerk applies.
Pushpay & Reporting
- Run weekly Pushpay Financial Overview and Activity reports for all entities; distribute and archive per the close calendar.
- Submit and manage Pushpay support tickets; deliver Pushpay training to staff and internal/external donors as needed.
- Produce weekly donation reporting, and monthly entity reporting for all receivables as well as corporate service-total reporting.
Cash, Royalty & Special Transactions
- Process checks received at the bank (income, refunds, overpayments, royalties) and remote- deposit miscellaneous checks as needed.
- Manage petty cash end-to-end: disburse, invoice, reconcile, and replenish; reconcile event fees received for other entities.
- Reconcile and record RCM royalties; support internal bank transfers and serve as manual-check signer on request.
Controls, Verification & Process Ownership
- Serve as the verification checkpoint for the Clerk's batches and deposits, enforcing dual control and segregation of duties.
Month-End & Audit Support
- Deliver reconciled weekly batches, transaction reports, and category reports to Accounting on the close calendar.
- Provide digital audit-ready documentation and support external audit and giving-statement requests.
Requirements
Required Qualifications
- Associate or Bachelor's degree in accounting, finance, or a related field (or equivalent experience).
- 3–5+ years in accounts receivable, contribution processing, or reconciliation, including multi-account or multi-entity work.
- Demonstrated reconciliation skill (sub-ledger to GL, bank reconciliation) and confident discrepancy research.
- Working knowledge of Pushpay (or similar donor platform), Church Community Builder, Salesforce and a cloud GL such as Sage Intacct.
- Intermediate spreadsheet skills (lookups, pivot tables); comfort with CSV files and larger data sets.
- Experience reconciling merchant or e-commerce platforms (such as Stripe, Square, or Shopify),including processor fees, payouts, refunds, and chargebacks.
- Able to build and maintain schedules that track multiple income streams and calculate splits or allocations accurately.
- Strong written and verbal communication; able to handle sensitive donor and customer situations with grace and discretion.
- Alignment with the mission and values of Redemption Church.
Preferred
- Prior nonprofit/church experience and familiarity with multi-entity fund accounting.
- Exposure to Sage Intacct reporting and to integrations between Pushpay, Salesforce, and the GL.
- Music-industry or royalty accounting experience — tracking royalty and publishing income, sync/mechanical/performance licensing, and artist/management split reporting.
- Familiarity with nonprofit revenue recognition for both contributions (ASC 958) and exchange/earned revenue (ASC 606), and PCI-DSS handling of cardholder and donor data.
Work Environment & Physical Demands
- On-site office plus time in the secured count room/vault; prolonged periods at a workstation.
- Periodic handling of currency and deposits; occasional lifting up to 25 lbs.
- Some evenings/weekends during high-volume giving seasons and audit fieldwork.
Redemption Church is an equal-opportunity employer. All offers of employment are contingent upon a background check.
Benefits
- Medical, Dental, Vision
- Accrued Vacation, front-loaded Sick pay,
- Retirement Plan Options
- Staff Appreciation Days with pay as provided by Leadership
- Flex Days as provided by Leadership/ Supervisor
Pay: $75,000.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
