Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.
What You’ll Do:
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Able to travel to multiple locations, including overnight stays
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Fill in as Service Advisor for multiple brands
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Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors
- Train new Service Advisors
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Own the customer experience from check-in to vehicle delivery
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Serve as the key link between customers and technicians
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Present recommended services clearly and confidently to drive repair orders
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Prioritize work effectively to maximize shop efficiency and customer satisfaction
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Deliver prompt, professional responses to all customer inquiries
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Build long-term customer relationships that drive loyalty and repeat business
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Ensure every guest leaves with a first-class dealership experience
Qualifications:
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2+ years automotive dealership service advisor experience (Ford experience preferred)
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Proven CSI performance and strong customer retention skills
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Excellent communication and relationship-building abilities
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Strong problem solver who thrives in a fast-paced environment
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Computer proficient (Reynolds & Reynolds experience a plus)
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Ability to use a Digital MPI tool (XTime)
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Professional appearance and positive, high-energy attitude
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Valid driver’s license with clean record
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Must pass background and drug screening
What We Offer:
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Company Vehicle & Phone
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Comprehensive benefits package + paid time off
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Closed Sundays – work/life balance
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Reputable, high-volume dealership group
