Company Overview
Net3 IT is a leader in the IT support industry, dedicated to providing business-transforming IT solutions that empower our clients to excel in their work. Our mission is to deliver exceptional service and innovative technology solutions tailored to meet the unique needs of each business.
Position Summary
We are seeking a motivated and customer-focused Help Desk Level 1 Technician to join our team. In this role, you will be the first point of contact for clients needing technical assistance. You will troubleshoot and resolve common IT issues, provide on-site and remote support, and escalate more complex problems as needed. The ideal candidate is eager to learn, communicates clearly, and enjoys helping others with technology.
Essential Duties and Responsibilities
- Provide first-line technical support for incoming calls, emails, and service requests.
- Provide on-site and remote technical support for end users.
- Deploy and re-deploy computers and related hardware as needed.
- Perform basic configuration of printers, switches, and other network devices.
- Troubleshoot and administer Windows-based workstations and common business applications.
- Troubleshoot Wi-Fi and basic network connectivity issues.
- Support and troubleshoot MFPs, scanners, and fax devices.
- Create, update, and close service requests and incidents through a ticketing system.
- Complete technical documentation of installed or configured equipment.
- Follow established procedures to resolve or escalate incidents to higher-level support.
- Assist users with password resets, account setup, and access issues.
- Maintain professionalism and a customer-first approach in all client interactions.
- Participate in ongoing training to expand technical skills and product knowledge.
- Perform other duties as assigned.
Knowledge, Skills, and Qualifications
- 1+ year(s) of experience in a Help Desk or IT support environment, or equivalent education.
- Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals.
- Strong troubleshooting and communication skills.
- Ability to multitask, manage time, and work effectively in a team environment.
- Customer-focused mindset with attention to detail and follow-through.
Preferred Qualifications
- CompTIA A+ or Network+ certification.
- Experience working in a Managed Service Provider (MSP) environment.
- Familiarity with remote desktop and ticketing systems.
Work Conditions and Other Considerations
- May require occasional travel to client sites.
- Reliable transportation and a valid driver’s license are required.
- Ability to lift up to 50 pounds.
- Must maintain a suitable workspace for remote work when needed.
- Willingness to participate in after-hours or on-call rotation if required.
Company Culture and Benefits
- Collaborative and innovative work environment.
- Opportunities for professional development and career growth.
- Competitive salary and benefits package.
- Profit sharing.
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Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
