Role: Deskside support Engineer
Location: Waukegan, Illinois
Experience: 3-6 years
Applicants must be authorized to work in the US without sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Roles and responsibilities:
We are seeking a Desktop Engineer to support pharmacy IT operations, including laptops, desktops, printers, scanners, label printers, barcode devices, and other pharmacy-related equipment. The candidate will be responsible for troubleshooting hardware, software, network, and peripheral issues, ensuring timely resolution of incidents and service requests. The role requires strong desktop support experience, excellent customer service skills, and the ability to support critical pharmacy environments with minimal disruption.
Job Description:
A suitable candidate should have 3–6 years of desktop/field support experience, with strong hands-on expertise in Windows desktop support, hardware troubleshooting, printer/peripheral support, and ITSM ticket management. Prior experience supporting pharmacy, healthcare, or retail pharmacy environments would be preferred.
Skill matrix
Mandatory Skills
(Top 5 Keywords or skills)
Skill Proficiency
Years of Experience
Basic Knowledge
Medium
Expert
Windows Desktop Support – Windows 10/11, troubleshooting, OS issues
3–6 years
X
Hardware Support – laptops, desktops, monitors, docking stations
3–6 years
X
Printer & Peripheral Support – network printers, label printers, scanners, barcode readers
3–5 years
X
Pharmacy / Healthcare Equipment Support – pharmacy workstations, prescription printers, signature pads, dispensing-related devices
2–4 years
X
ITSM & SLA Management – ServiceNow/Remedy/Jira, ticket handling, incident/request management
3–5 years
X
Salary and Other Compensation:
The annual salary for this position is between $58,000- $68,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
