Operations Manager
We are seeking an experienced Operations Manager to oversee day-to-day office operations and lead a team in a fast-paced environment.
This position is best suited for someone with a strong background in customer service management and team leadership. Experience managing a team of 6 or more employees is required. The right candidate will be confident making decisions, resolving customer issues, and keeping daily operations organized and on track.
This is a full-time position requiring approximately 40–50 hours per week.
Key Responsibilities
- Manage the daily activities and workflow of the team.
- Lead a staff of 6+ employees, including scheduling, training, performance management, and accountability.
- Oversee customer service and ensure issues are handled promptly and professionally.
- Serve as a point of escalation for customer concerns and operational challenges.
- Monitor productivity and identify opportunities to improve processes.
- Coordinate schedules, administrative tasks, documentation, and daily priorities.
- Communicate with customers, vendors, drivers, and other business partners.
- Address employee performance issues and provide constructive coaching.
- Establish clear procedures and ensure they are followed consistently.
- Maintain accurate records and reporting.
- Promote a professional, respectful, and productive workplace.
Qualifications
Required:
- Proven experience managing employees.
- Strong background in customer service management.
- Previous supervisory or management experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage competing priorities in a busy environment.
- Proficiency with Microsoft Office and standard computer systems.
- Availability to work 40–50 hours per week.
Preferred:
- Experience in operations, office management, retail, warehouse, hospitality or similar environments.
- Experience with scheduling, employee performance management, and process improvement.
Why This Opportunity
We are looking for a manager who enjoys working with people, takes initiative, and is motivated by creating an organized and successful workplace.
Job Type: Full-time
Pay: $55,000.00 - $67,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Managing (a team of 6+ employees): 2 years (Required)
Work Location: In person
