Job Overview
We are seeking a compassionate and dedicated Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from appointment scheduling to follow-up care. Your energetic approach will help foster strong patient relationships, coordinate dental services efficiently, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a fast-paced, supportive environment.
Duties
- Manage patient scheduling using electronic health records (EHR) and patient management software (specifically Dentrix Ascend), ensuring appointments are booked accurately and efficiently
- Serve as the first point of contact via phone and client communication channels, providing friendly, professional assistance to patients and healthcare providers
- Verify patient insurance information, assist with health insurance inquiries, and support billing processes
- Maintain patient confidentiality by adhering strictly to privacy laws and organizational policies
- Support dental administrative tasks such as data entry, document management, and maintaining accurate electronic health records (EHR)
- Facilitate communication between patients and dental providers to coordinate care plans, follow-up appointments, and treatment instructions
- Provide excellent customer service by addressing patient questions, resolving concerns promptly, and ensuring a positive experience at every touchpoint
Requirements
- Prior experience working in a dental office or healthcare setting is highly preferred
- Proficiency with Dentrix Ascend for administrative tasks is preferred
- Knowledge of health regulation policies such as HIPAA to ensure compliance with privacy standards
- Experience supporting dental administrative functions like appointment scheduling, billing support, and insurance verification
- Familiarity with dental terminology and electronic health records (EHR/EHR) management systems such as EMR/EHR software
- Strong phone communication skills combined with excellent client communication abilities
- Ability to type quickly and accurately for efficient documentation and correspondence
- Knowledge of dental insurance processes and requirements is a plus
- Demonstrated ability to maintain patient confidentiality with integrity and professionalism
Join us as a Patient Care Coordinator where your energetic attitude will help create a welcoming environment for patients while your detailed expertise ensures smooth operations. Be part of a dedicated team committed to delivering exceptional dental experiences!
Hours are:
Monday: 7 am - 5 pm
Tuesday: 8 am - 6 pm
Wednesday: 8 am - 6pm
Thursday: 7 am - 5 pm
Friday: 7 am - 12 pm
Health Insurance not offered.
Pay: $18.00 - $24.00 per hour
Benefits:
- Continuing education credits
- Paid time off
- Retirement plan
- Uniform allowance
Work Location: In person
