Description:
Job Summary
We are looking for a Senior Helpdesk Specialist to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on end-user support, office IT maintenance, and cloud desktop / VM project support. The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision.
Key Responsibilities
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Provide onsite and remote support for Windows desktops, laptops, and peripherals
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Support printers, scanners, and office IT equipment
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Provide daily support for corporate email systems (Microsoft 365 / Exchange Online)
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Assist with cloud desktop / virtual machine (VM) projects, including user support and troubleshooting
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Perform user onboarding/offboarding and basic account support
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Serve as primary IT support for the Buena Park office and all US users
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Document issues and solutions, and escalate when needed
Requirements:
- 3+ years of experience in IT Helpdesk / Desktop Support
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Strong experience with Windows OS and end-user support
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Experience supporting printers, scanners, and office devices
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Experience with Microsoft 365 / Outlook / Exchange Online
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Basic understanding of cloud desktops, VMs, or VDI environments
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Strong communication and customer service skills
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Ability to work onsite and independently
Preferred Qualifications
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Experience with Azure Virtual Desktop, VMware, or Citrix
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Basic networking knowledge (LAN / Wi-Fi)
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Experience supporting IT projects or office rollouts
Work Arrangement
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Onsite role – Buena Park, CA
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Occasional after-hours or weekend support may be required
BENEFITS
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Medical insurance
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Dental insurance
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Vision insurance
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Paid Time Off
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